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Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
(Articles)
Chabo Byaene Alain
,
Mabela Makengo Matendo Rostin
,
Konde Nkiama Numbi Joël
,
Muhindo Mavoko Hypolite
,
Kayembe Nzongola-Nkasu Donatien
,
Tanon Aristophane Koffi
,
Muwonga Masidi Jérémie
,
Situakibanza Nani-Tuma Hippolyte
American Journal of Industrial and Business Management
Vol.11 No.5
,May 21, 2021
DOI:
10.4236/ajibm.2021.115030
275
Downloads
1,660
Views
Citations
Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models
(Articles)
Kazuhiro Esaki
Intelligent Information Management
Vol.7 No.2
,March 5, 2015
DOI:
10.4236/iim.2015.72007
4,859
Downloads
8,058
Views
Citations
The Factors Impact on Employee Satisfaction in Work at Vietnamese Garment Enterprises
(Articles)
Hoang Thanh Tung
,
Nguyen Thi Van Anh
,
Pham Thi Thuy Anh
Open Journal of Business and Management
Vol.7 No.2
,April 8, 2019
DOI:
10.4236/ojbm.2019.72045
1,358
Downloads
5,411
Views
Citations
Improving Clinical Laboratory Quality through Reduction of Tests’ Turnaround Time in Democratic Republic of the Congo: Key Strategies
(Articles)
Chabo Byaene Alain
,
Mabela Makengo Matendo Rostin
,
Konde Nkiama Numbi Joël
,
Muhindo Mavoko Hypolite
,
Kayembe Nzongola-Nkasu Donatien
,
Tanon Aristophane Koffi
,
Muwonga Masidi Jérémie
,
Situakibanza Nani-Tuma Hippolyte
Journal of Biosciences and Medicines
Vol.9 No.10
,October 21, 2021
DOI:
10.4236/jbm.2021.910009
237
Downloads
1,756
Views
Citations
A Framework for Continuous Improvement in Supply Chain Management Education
(Articles)
Kaitie Perrine
,
Sime Curkovic
Creative Education
Vol.13 No.2
,February 16, 2022
DOI:
10.4236/ce.2022.132027
312
Downloads
1,667
Views
Citations
Common Management Process Model of New TQM Based on the Situation Analysis
(Articles)
Kazuhiro Esaki
Intelligent Information Management
Vol.8 No.6
,November 23, 2016
DOI:
10.4236/iim.2016.86013
1,909
Downloads
4,235
Views
Citations
The Effect of Spirituality on Quality of Life of Patients with Chronic Kidney Disease and Its Correlation with the Mental Health Status and Cognitive Perception for Their Illness. Study Protocol
(Articles)
Evangelos Fradelos
,
Foteini Tzavella
,
Eumorfia Koukia
,
Sofia Zyga
Open Access Library Journal
Vol.2 No.8
,August 25, 2015
DOI:
10.4236/oalib.1101783
1,621
Downloads
3,709
Views
Citations
The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service
(Articles)
Manit Arora
,
Ian A. Harris
,
Lynette McEvoy
,
Rajat Mittal
,
Justine M. Naylor
Open Journal of Orthopedics
Vol.2 No.2
,June 22, 2012
DOI:
10.4236/ojo.2012.22006
6,887
Downloads
10,436
Views
Citations
Patient Satisfaction with Psychiatric Services: A Survey at a Nigerian Federal Teaching Hospital
(Articles)
N. Okwudili K. Obayi
,
Monday Igwe
,
Ugochukwu Nnadozie
,
Christiana Urom-Oti
,
Festus Asogwa
Open Journal of Psychiatry
Vol.8 No.2
,April 28, 2018
DOI:
10.4236/ojpsych.2018.82016
1,173
Downloads
3,734
Views
Citations
Management System Activities of the Operation and Utilization of GHARR-1
(Articles)
Edward Shitsi
,
Henry Cecil Odoi
,
Kwame Gyamfi
,
Philip Dordoh-Gasu
,
Isaac Kwasi Baidoo
,
Edward Oscar Amponsah-Abu
,
Emmanuel Kwesi Boafo
,
Samuel Yao Ganyaglo
,
Samuel Boakye Dampare
,
Henry Kwame Obeng
,
William Osei-Mensah
,
Wilfred Sedofia Massiasta
,
Robert Ekow Quagraine
World Journal of Engineering and Technology
Vol.11 No.4
,November 20, 2023
DOI:
10.4236/wjet.2023.114055
41
Downloads
192
Views
Citations
This article belongs to the Special Issue on
Data Technology And Management
Satisfaction of Health Care Users with the Quality of Health Care Services in Senegal: A Multi-Level Approach
(Articles)
Ndiack Fall
Modern Economy
Vol.8 No.9
,September 28, 2017
DOI:
10.4236/me.2017.89079
1,477
Downloads
3,168
Views
Citations
Diagnostic Study on the Satisfaction of the Quality of the Service Granted to Clients of Mexican Hospitals (SMEs)
(Articles)
Tirso Javier Hernández-Gracia
,
Danae Duana Avila
,
Ma del Rosario García Velázquez
,
Enrique Martínez Muñoz
Open Journal of Political Science
Vol.9 No.3
,July 23, 2019
DOI:
10.4236/ojps.2019.93033
635
Downloads
1,529
Views
Citations
Validity, Reliability and Equivalence of Parallel Examinations in a University Setting
(Articles)
Bunmi S. Malau-Aduli
,
Justin Walls
,
Craig Zimitat
Creative Education
Vol.3 No.6A
,October 25, 2012
DOI:
10.4236/ce.2012.326140
5,828
Downloads
9,848
Views
Citations
This article belongs to the Special Issue on
Higher Education
Traceability: Availability and Efficiency among Food Industries in Ghana
(Articles)
Patricia Foriwaa Ababio
,
Doreen Dedo Adi
,
Vida Commey
Food and Nutrition Sciences
Vol.4 No.2
,February 6, 2013
DOI:
10.4236/fns.2013.42018
4,377
Downloads
7,552
Views
Citations
Link Quality Prediction for 802.11 MANETs in Urban Microcells
(Articles)
Gregor Gaertner
,
Eamonn O. Nuallain
Journal of Computer and Communications
Vol.4 No.13
,October 26, 2016
DOI:
10.4236/jcc.2016.413005
1,239
Downloads
1,911
Views
Citations
Unfavorable staffing and resources adequacy impact on patient outcomes and quality of care in the three university hospitals in Malaysia
(Articles)
Maziah Marzuki
,
Owi Wichaikhum
,
Raymoun Nantsupawat
Open Journal of Nursing
Vol.3 No.8A
,December 30, 2013
DOI:
10.4236/ojn.2013.38A008
5,091
Downloads
8,413
Views
Citations
This article belongs to the Special Issue on
Nursing Quality and Patient Safety
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
(Articles)
Anne-Maarit Majanoja
,
Erkki Tervala
,
Linnéa Linko
,
Ville Leppänen
Journal of Service Science and Management
Vol.7 No.6
,December 5, 2014
DOI:
10.4236/jssm.2014.76037
3,438
Downloads
5,051
Views
Citations
Thoughts on Personnel Management of Disease Control Departments after Public Health Emergencies Based on the Perspective of Human Resource Management
(Articles)
Yang Yang
,
Keming Liao
,
Ergu DiRe
Open Access Library Journal
Vol.8 No.8
,August 9, 2021
DOI:
10.4236/oalib.1107763
140
Downloads
716
Views
Citations
Breast Reconstruction: Does It Worth to Start If the Patient Is Not Sure to Take All the Process Along?
(Articles)
Jesús Ricardo García-Corral
,
José Martínez-Lopez
,
Rodrigo Davila-Diaz
,
Blanca Arambula-Sanchez
,
Marco Cuervo-Vergara
,
Fernando Barbosa-Villarreal
,
Daniel De Luna
,
Ana Priscila Campollo Lopez
,
Fernando Isaac Recio Espana
,
Alfredo Chama Naranjo
,
Jaime García
,
Alejandro Costa
,
David Flores-Soto
,
Selina Marioni-Manriquez
,
Patricia Lopez-Medellin
,
Erika Barlandas-Quintana
,
Edgar Guillen-Martinez
,
Steve Rodriguez-Alanis
,
Cuahutemoc Marquez
Journal of Biosciences and Medicines
Vol.10 No.8
,August 23, 2022
DOI:
10.4236/jbm.2022.108017
113
Downloads
589
Views
Citations
Health of Nurses with Leadership and Management Functions: An Integrative Review
(Articles)
C. Gonnelli
,
R. Raffagnino
Open Journal of Social Sciences
Vol.6 No.10
,October 26, 2018
DOI:
10.4236/jss.2018.610010
1,876
Downloads
9,534
Views
Citations
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