Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models ()
Abstract
In recent years, the method of TQM (Total
Quality Management) is widely recognized. However, contents of target entities
for assessment are various, and it is very difficult to define the whole scope
of TQM. On the other hand, it is very important to define the whole target
entities of quality management about the TQM because lack of important target
entities may cause significant risk of loss in future. Furthermore, target
entities of TQM should correspond to needs and priority of an objective
requirement and that should be based on the consideration of basic principle of
quality management. In the previous study, we have proposed the “framework of
new TQM” of assessment for a total quality management of organizations based on
the original concept of “TQM matrix”. On the other hand, we have proposed the
view point of “Three-Dimensional Unification Value Models” for an evaluation of
system product. Therefore, in this paper, we propose the target entities of
whole assessment of quality management of organization totally based on the
consideration of “New TQM framework” and the view point of “Three-Dimensional
Unification Value Models”. Also, this paper proposes the result of verification
based on the result of comparison between proposed target entities of assessment
and American Malcolm Baldrige Prize for Performance Excellence.
Share and Cite:
Esaki, K. (2015) Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models.
Intelligent Information Management,
7, 70-79. doi:
10.4236/iim.2015.72007.
Conflicts of Interest
The authors declare no conflicts of interest.
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