American Journal of Industrial and Business Management

American Journal of Industrial and Business Management

ISSN Print: 2164-5167
ISSN Online: 2164-5175
www.scirp.org/journal/ajibm
E-mail: ajibm@scirp.org
"Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)"
written by Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte,
published by American Journal of Industrial and Business Management, Vol.11 No.5, 2021
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