Customer Perception - Articles - Scientific Research Publishing

Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 906 Downloads 1,989 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,039 Downloads 3,277 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,506 Downloads 14,240 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,325 Downloads 15,227 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 250 Downloads 1,625 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 444 Downloads 3,932 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 159 Downloads 1,161 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 95 Downloads 856 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 240 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 229 Downloads 2,253 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5，November 25, 2011

DOI: 10.4236/me.2011.25096 5,903 Downloads 10,168 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,867 Downloads 16,614 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,853 Downloads 9,991 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,329 Downloads 3,903 Views Citations
Study on Threshold Patterns with Varying Illumination Using 1.3m Imaging System (Articles)

Vinesh SUKUMAR, Herbert L. HESS, Ken V. NOREN, Greg DONOHOE, Suat AY

Intelligent Information Management Vol.2 No.1，January 27, 2010

DOI: 10.4236/iim.2010.21003 4,426 Downloads 7,798 Views Citations
A Survey-Based Discussion on Perception and Attitude towards CSR in China (Articles)

Yiming Wu

Creative Education Vol.4 No.4，April 15, 2013

DOI: 10.4236/ce.2013.44040 9,004 Downloads 12,787 Views Citations
Food Perceptions among Adults and Registered Dietitians:Are They Similar? (Articles)

Kathleen Cloutier, Lyne Mongeau, Martine Pageau, Véronique Provencher

Food and Nutrition Sciences Vol.4 No.10A，September 11, 2013

DOI: 10.4236/fns.2013.410A002 6,323 Downloads 8,615 Views Citations
This article belongs to the Special Issue on Public Health Nutrition Initiatives
Investigation of Pre-School Children’s Perception of Teacher in Their Drawings (Articles)

Oğuz Serdar Kesicioglu, Umit Deniz

Creative Education Vol.5 No.8，May 14, 2014

DOI: 10.4236/ce.2014.58071 3,892 Downloads 5,940 Views Citations
The Influence of Visual Distraction on Awareness Test (Articles)

Rachel Yen-Ting Lo, Mein-Woei Suen

Sociology Mind Vol.4 No.4，October 7, 2014

DOI: 10.4236/sm.2014.44026 4,703 Downloads 5,807 Views Citations
Perceptions of Nursing Students Face Their Trainee Supervisors (Case of the University Clinics of Lubumbashi) (Articles)

Kaki Khang Mariette, Khang Imvar Esther, Mudisu Kayinga Loriot, Mindje Kolomba, Kabamba Nzaji Michel

Open Access Library Journal Vol.3 No.12，December 9, 2016

DOI: 10.4236/oalib.1103216 922 Downloads 1,567 Views Citations

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