Customer Service Center - Articles - Scientific Research Publishing

An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands (Articles)

Ningbo Wang, Chenggang Li

Open Journal of Social Sciences Vol.6 No.3，April 9, 2018

DOI: 10.4236/jss.2018.63022 3,655 Downloads 20,536 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 298 Downloads 1,790 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,035 Downloads 3,267 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,506 Downloads 14,238 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 443 Downloads 3,927 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 159 Downloads 1,160 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 240 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1，March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,737 Downloads 13,925 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6，August 22, 2019

DOI: 10.4236/tel.2019.96123 1,027 Downloads 2,804 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2，February 23, 2012

DOI: 10.4236/psych.2012.32030 7,530 Downloads 15,023 Views Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service (Articles)

Haiqing Hu, Jianyuan Yan

iBusiness Vol.4 No.1，March 31, 2012

DOI: 10.4236/ib.2012.41008 4,151 Downloads 7,396 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4，April 1, 2015

DOI: 10.4236/oalib.1101213 1,520 Downloads 3,905 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3，February 14, 2017

DOI: 10.4236/psych.2017.83021 4,308 Downloads 18,496 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2，April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,067 Downloads 8,204 Views Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7，June 8, 2017

DOI: 10.4236/ce.2017.87076 4,262 Downloads 11,711 Views Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community (Articles)

Shi Zeng

American Journal of Industrial and Business Management Vol.8 No.6，June 14, 2018

DOI: 10.4236/ajibm.2018.86099 888 Downloads 2,875 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,336 Downloads 4,870 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5，August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,258 Downloads 5,824 Views Citations
E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3，September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,172 Downloads 21,225 Views Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria (Articles)

C. J. Akunne, P. O. Adeniji

Food and Nutrition Sciences Vol.12 No.6，June 29, 2021

DOI: 10.4236/fns.2021.126045 532 Downloads 3,795 Views Citations

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