Internal Customer Satisfaction - Articles - Scientific Research Publishing

Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3，April 6, 2017

DOI: 10.4236/tel.2017.73031 1,670 Downloads 2,747 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2，April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,510 Downloads 11,265 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 719 Downloads 4,021 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,169 Downloads 11,966 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 299 Downloads 1,795 Views Citations
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,733 Downloads 16,495 Views Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8，December 23, 2013

DOI: 10.4236/ajibm.2013.38079 9,926 Downloads 17,095 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 3,958 Downloads 11,197 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,040 Downloads 3,279 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,507 Downloads 14,250 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,329 Downloads 15,249 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 159 Downloads 1,161 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 240 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 231 Downloads 2,277 Views Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction (Articles)

Gandolfo Dominici

Journal of Service Science and Management Vol.1 No.3，December 30, 2008

DOI: 10.4236/jssm.2008.13027 5,473 Downloads 10,444 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9，September 5, 2013

DOI: 10.4236/me.2013.49060 4,031 Downloads 6,516 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4，April 1, 2015

DOI: 10.4236/oalib.1101213 1,520 Downloads 3,908 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2，April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,067 Downloads 8,205 Views Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7，June 8, 2017

DOI: 10.4236/ce.2017.87076 4,267 Downloads 11,727 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,337 Downloads 4,873 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research

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