Customer Service Excellence - Articles - Scientific Research Publishing

An Ubiquitous Service Mobility Mechanism in the Cross Domain Service Framework (Articles)

Jung-Sik Sung, Jongmoo Sohn, Yoon-Sik Yoo, Jaedoo Huh

Journal of Software Engineering and Applications Vol.5 No.11A，November 30, 2012

DOI: 10.4236/jsea.2012.531103 4,092 Downloads 7,392 Views Citations
This article belongs to the Special Issue on Cloud Computing
Service Mediator Model for Value Co-Creation Based on Service Dominant Logic (Articles)

Minh Chau Doan, Kunio Shirahada, Michitaka Kosaka

Journal of Service Science and Management Vol.6 No.1，March 21, 2013

DOI: 10.4236/jssm.2013.61002 5,665 Downloads 9,250 Views Citations
Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector (Articles)

Jose Antonio Hernández Contreras, María Dolores Esquivel Hernández, Ana María González Ponce

Open Journal of Social Sciences Vol.3 No.1，January 14, 2015

DOI: 10.4236/jss.2015.31007 6,211 Downloads 7,263 Views Citations
Organizational Change at a Local Center of Excellence—The Case of San Carlos University and the Office of Population Studies in the Philippines (Articles)

Kees Boersma, Anja Mannak-van der Sluijs, Jeroen van Spijk

Creative Education Vol.2 No.2，June 27, 2011

DOI: 10.4236/ce.2011.22015 6,246 Downloads 12,456 Views Citations
Human Resource Management Roles & Skills Shortages in Malaysian Organisations (Articles)

Noorziah Mohd Salleh, Abdul Kadir B. Hj. Rosline, Dg Kamisah Ag. Budin

Open Journal of Social Sciences Vol.3 No.3，March 31, 2015

DOI: 10.4236/jss.2015.33033 13,651 Downloads 18,394 Views Citations
Study on the Effects of Work Teams on Human Resources Excellence (Articles)

Ebrahim Kalani, Ehsan Kamrani

Journal of Human Resource and Sustainability Studies Vol.5 No.1，February 27, 2017

DOI: 10.4236/jhrss.2017.51002 2,775 Downloads 7,365 Views Citations
From Teaching Excellence to Expertise Development: A Pedagogical Framework for Developing Expertise (Articles)

Josephine Chinying Lang

Creative Education Vol.12 No.4，April 29, 2021

DOI: 10.4236/ce.2021.124066 696 Downloads 2,169 Views Citations
Understanding the Factors that Impact the Pre-Launch Phase and New Product Launch Excellence in the Pharmaceutical Industry (Articles)

Magdy Rabea

American Journal of Industrial and Business Management Vol.12 No.1，January 30, 2022

DOI: 10.4236/ajibm.2022.121007 858 Downloads 7,016 Views Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction (Articles)

Gandolfo Dominici

Journal of Service Science and Management Vol.1 No.3，December 30, 2008

DOI: 10.4236/jssm.2008.13027 5,473 Downloads 10,445 Views Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services (Articles)

Jue CHEN, Yunhong HAO

Journal of Service Science and Management Vol.2 No.4，December 14, 2009

DOI: 10.4236/jssm.2009.24030 8,242 Downloads 14,298 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9，September 5, 2013

DOI: 10.4236/me.2013.49060 4,031 Downloads 6,517 Views Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit (Articles)

Anne-Maarit Majanoja, Michael C. Loney, Björn Wörlund, Linnéa Linko, Ville Leppänen

American Journal of Industrial and Business Management Vol.4 No.8，August 25, 2014

DOI: 10.4236/ajibm.2014.48050 5,450 Downloads 7,405 Views Citations
Determinants of Online Banking Adoption among Ghanaian University Students (Articles)

Benjamin B. Angenu, Fedelis Quansah, Abednego F. Okoe

Journal of Service Science and Management Vol.8 No.2，April 1, 2015

DOI: 10.4236/jssm.2015.82020 4,130 Downloads 6,071 Views Citations
A Comparative Study of Competitive Brand Based on Customer-Perceived Value—Evidences from IAT (Articles)

Yaozhong Liu, Qifeng Sun

Open Journal of Social Sciences Vol.3 No.7，July 24, 2015

DOI: 10.4236/jss.2015.37040 4,632 Downloads 7,643 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5，September 23, 2015

DOI: 10.4236/iim.2015.75021 6,761 Downloads 8,142 Views Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10，October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,247 Downloads 7,665 Views Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree (Articles)

Haiying Ma

American Journal of Industrial and Business Management Vol.5 No.12，December 24, 2015

DOI: 10.4236/ajibm.2015.512078 5,661 Downloads 7,248 Views Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty (Articles)

Shupan Wang, Jinhua Tong, Danting Zhou

Open Journal of Business and Management Vol.4 No.1，January 25, 2016

DOI: 10.4236/ojbm.2016.41016 4,776 Downloads 6,799 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8，July 26, 2016

DOI: 10.4236/me.2016.78087 3,620 Downloads 7,713 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5，September 30, 2016

DOI: 10.4236/iim.2016.85010 3,450 Downloads 11,148 Views Citations

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