Perception of Service Quality - Articles - Scientific Research Publishing

Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,505 Downloads 14,229 Views Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals (Articles)

Safaa Ismael Abdel-Satar, Mohamed Abdel Salam Ragheb, Abdel-Nasser Ghanem

Open Access Library Journal Vol.9 No.2，February 18, 2022

DOI: 10.4236/oalib.1108354 299 Downloads 4,750 Views Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate (Articles)

Hajar Al Hubaishi, Abdelrahim Ali

Creative Education Vol.13 No.4，April 29, 2022

DOI: 10.4236/ce.2022.134093 235 Downloads 937 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3，May 9, 2022

DOI: 10.4236/ojbm.2022.103060 165 Downloads 1,046 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3，June 30, 2022

DOI: 10.4236/jssm.2022.153014 594 Downloads 4,462 Views Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.4，August 18, 2022

DOI: 10.4236/jtts.2022.124033 349 Downloads 1,956 Views Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State (Articles)

David Sesugh Aule, Mamman Saba Jibril, Taye Oluwafemi Adewuyi

Journal of Geographic Information System Vol.15 No.1，January 31, 2023

DOI: 10.4236/jgis.2023.151001 200 Downloads 967 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 442 Downloads 3,903 Views Citations
The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction (Articles)

Bernabé Fochie Tuebou

Open Journal of Applied Sciences Vol.14 No.9，September 27, 2024

DOI: 10.4236/ojapps.2024.149177 151 Downloads 1,133 Views Citations
Understanding the Effect of Digital Marketing in Achieving Competitive Advantage through the Quality of Banking Service: An Exploratory Study from the Point of View of a Sample of Rafidain Bank Customers in Iraq (Articles)

Ahmed R. Al-Owaidi

Open Journal of Business and Management Vol.12 No.6，October 25, 2024

DOI: 10.4236/ojbm.2024.126195 106 Downloads 624 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 239 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2，March 13, 2025

DOI: 10.4236/ojbm.2025.132056 24 Downloads 141 Views Citations
Empirical Study on the Impact of User Participation on Service Value (Articles)

Biao Liu, Dong Li

Journal of Service Science and Management Vol.5 No.2，May 22, 2012

DOI: 10.4236/jssm.2012.52017 5,115 Downloads 8,195 Views Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets (Articles)

Nancy Yukie Yamamoto Tanaka, Edgard Monforte Merlo, Carolina Ferreira Nicoletti, Carla Barbosa Nonino, Wilson Moraes Góes, Roberta Novaes, Fernando Fávero, Júlio Sérgio Marchini

Food and Nutrition Sciences Vol.7 No.2，February 16, 2016

DOI: 10.4236/fns.2016.72008 4,005 Downloads 4,845 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6，November 24, 2023

DOI: 10.4236/jssm.2023.166036 145 Downloads 646 Views Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study (Articles)

Yaser I. Mansour, Suleiman H. Mustafa

Journal of Software Engineering and Applications Vol.4 No.4，April 29, 2011

DOI: 10.4236/jsea.2011.44027 6,434 Downloads 12,776 Views Citations
Use of Spatial Analysis to Assess Geographic Accessibility of Community Pharmacies in São Mateus (Articles)

Brígida Dias Fernandes, Aracelli Ferreira Lírio, Rodrigo Randow de Freitas, Ana Carolina Melchiors

Pharmacology & Pharmacy Vol.4 No.5，August 14, 2013

DOI: 10.4236/pp.2013.45062 4,034 Downloads 5,981 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4，April 2, 2020

DOI: 10.4236/jss.2020.84002 2,222 Downloads 7,333 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1，January 29, 2021

DOI: 10.4236/oalib.1106945 274 Downloads 1,162 Views Citations
The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative (Articles)

Keya Sen, Stan Ingman

Communications and Network Vol.13 No.1，February 25, 2021

DOI: 10.4236/cn.2021.131002 576 Downloads 1,606 Views Citations

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