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Measuring E-Service Quality and Customer Satisfaction with Internet Banking in India
(Articles)
Sindhu Singh
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92023
4,232
Downloads
15,894
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,119
Downloads
5,230
Views
Citations
Is Personalized Service No Longer Important? Guests of Smart Hotels May Have Other Preferences
(Articles)
Wan Peng
,
Mu Zhang
Journal of Service Science and Management
Vol.13 No.3
,June 16, 2020
DOI:
10.4236/jssm.2020.133035
2,568
Downloads
4,206
Views
Citations
This article belongs to the Special Issue on
Smart Service, Business and Information System
The Effect of the Quality of Services for Sports Facilities on the Intention to Use: Applying to Sports Facilities in the Arab Academy for Science, Technology and Maritime Transport—Egypt—Alexandria
(Articles)
Sameh Khamis Mahmoud Ibrahim
,
Alaa El Din Al Gharbawi
,
Eman Abdel Salam
Open Access Library Journal
Vol.7 No.11
,November 18, 2020
DOI:
10.4236/oalib.1106887
333
Downloads
1,996
Views
Citations
The Impact of Knowledge Management on Service Quality: The Mediating Role of Organization Learning (Applied Study: Alexandria Water Company)
(Articles)
Mohamed Ahmed Aly Saied
,
Mohammed Wahba
,
Alaa Abdel-Wahed Abdel-Bary
,
Abdel-Nasser Ghanem
Open Access Library Journal
Vol.8 No.7
,July 29, 2021
DOI:
10.4236/oalib.1107683
269
Downloads
1,490
Views
Citations
Higher Education Service Quality for International Students: A Literature Review
(Articles)
Jun Luo
,
Sarana Photchanachan
American Journal of Industrial and Business Management
Vol.12 No.1
,January 13, 2022
DOI:
10.4236/ajibm.2022.121001
402
Downloads
1,844
Views
Citations
Research on Measures to Improve the Service Quality and Cultural Construction of University Canteens
(Articles)
Jialei Mao
,
Yanfei Shen
,
Li Wei
,
Xiaolan Mao
,
Junxue Li
Open Access Library Journal
Vol.9 No.2
,February 16, 2022
DOI:
10.4236/oalib.1108401
96
Downloads
1,071
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
192
Downloads
1,258
Views
Citations
Service Quality and Student’s Satisfaction in Higher Education Institution
(Articles)
Cherry Dugenio-Nadela
,
Dino M. Cañeda
,
Shiela L. Tirol
,
James H. Samillano
,
Daisy Joan M. Pantuan
,
Jessa C. Piañar
,
Ariel O. Tinapay
,
Honey Mae S. Casas
,
Raymund A. Cometa
,
Shane O. Conson
,
Marisse V. Urot
,
Joel M. Ancot
,
Rowell L. Nadela
,
Irish Dugenio-Terol
,
Anthony M. Baluyot
,
Kerr Pevida
,
Jess Ian Olivar
,
Edgar Decena
Journal of Human Resource and Sustainability Studies
Vol.11 No.4
,December 21, 2023
DOI:
10.4236/jhrss.2023.114049
181
Downloads
1,730
Views
Citations
A Quick Survey on Cloud Computing and Associated Security, Mobility and IoT Issues
(Articles)
Michael Perez
,
Sanjeev Kumar
Journal of Computer and Communications
Vol.5 No.12
,October 31, 2017
DOI:
10.4236/jcc.2017.512009
1,860
Downloads
4,923
Views
Citations
Proposing a New Metric for Collaborative Filtering
(Articles)
Arash Bahrehmand
,
Reza Rafeh
Journal of Software Engineering and Applications
Vol.4 No.7
,July 12, 2011
DOI:
10.4236/jsea.2011.47047
5,206
Downloads
9,220
Views
Citations
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru
(Articles)
Juan Inquilla-Mamani
,
Fermin F. Chaina-Chura
Open Access Library Journal
Vol.6 No.7
,July 5, 2019
DOI:
10.4236/oalib.1105467
474
Downloads
1,059
Views
Citations
The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)
(Articles)
Khaled Abdoh Almuntaser Ali
,
Bakery Moussa Addeeb
,
Abdulwahed Al-Serouri
,
Saud Mughalles
,
Yasser Ghaleb
E-Health Telecommunication Systems and Networks
Vol.11 No.3
,September 22, 2022
DOI:
10.4236/etsn.2022.113008
12,294
Downloads
15,268
Views
Citations
Improving Service Quality in the Fast-Food Service Industry
(Articles)
Bankole Kumolu-Johnson
Journal of Service Science and Management
Vol.17 No.1
,February 19, 2024
DOI:
10.4236/jssm.2024.171002
351
Downloads
3,045
Views
Citations
Performance Analysis of Wavelength Division Multiplexing Asynchronous Internet Router Employing Space Priority Mechanism under Self-Similar Traffic Input—Multi-Server Queueing System with Markovian Input and Erlang-k Services
(Articles)
Ravi Kumar Gudimalla
,
Malla Reddy Perati
Applied Mathematics
Vol.7 No.15
,September 16, 2016
DOI:
10.4236/am.2016.715144
1,281
Downloads
2,062
Views
Citations
Ensuring Security, Confidentiality and Fine-Grained Data Access Control of Cloud Data Storage Implementation Environment
(Articles)
Amir Mohamed Talib
Journal of Information Security
Vol.6 No.2
,April 16, 2015
DOI:
10.4236/jis.2015.62013
5,934
Downloads
7,197
Views
Citations
Empirical Study on the Impact of User Participation on Service Value
(Articles)
Biao Liu
,
Dong Li
Journal of Service Science and Management
Vol.5 No.2
,May 22, 2012
DOI:
10.4236/jssm.2012.52017
5,049
Downloads
7,964
Views
Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets
(Articles)
Nancy Yukie Yamamoto Tanaka
,
Edgard Monforte Merlo
,
Carolina Ferreira Nicoletti
,
Carla Barbosa Nonino
,
Wilson Moraes Góes
,
Roberta Novaes
,
Fernando Fávero
,
Júlio Sérgio Marchini
Food and Nutrition Sciences
Vol.7 No.2
,February 16, 2016
DOI:
10.4236/fns.2016.72008
3,945
Downloads
4,677
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
78
Downloads
335
Views
Citations
A Research on Service Recognition
(Articles)
Shuliang Wang
,
Jingru Tian
,
Shanshan Zou
iBusiness
Vol.3 No.1
,March 10, 2011
DOI:
10.4236/ib.2011.31010
4,709
Downloads
8,044
Views
Citations
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