Customer Switching Behavior - Articles - Scientific Research Publishing

After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (Articles)

Charles Adusei, Isaac Tweneboah-Koduah

Open Access Library Journal Vol.6 No.1，January 25, 2019

DOI: 10.4236/oalib.1105167 2,163 Downloads 19,346 Views Citations
Parents’ Perspective on Effects and Benefits of “Brighter Minds” Cognitive Training Program: Results from an Online Survey in India (Articles)

Madhavi Bongarala, Krishnamurthy Jayanna

Creative Education Vol.10 No.1，January 28, 2019

DOI: 10.4236/ce.2019.101018 991 Downloads 6,649 Views Citations
Supply Chain Integration and Customer Relationship Management in the Airline Logistics (Articles)

Muhammad Alshurideh, Nizar M. Alsharari, Barween Al Kurdi

Theoretical Economics Letters Vol.9 No.2，February 27, 2019

DOI: 10.4236/tel.2019.92028 11,624 Downloads 20,868 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Research on the Influence of Customer Perceived Value on Brand Equity (Articles)

Bo Yan

American Journal of Industrial and Business Management Vol.9 No.3，March 22, 2019

DOI: 10.4236/ajibm.2019.93042 3,101 Downloads 10,761 Views Citations
Evidence Implementation Plan (Articles)

Nader Saadeh

Journal of Service Science and Management Vol.12 No.3，April 2, 2019

DOI: 10.4236/jssm.2019.123021 899 Downloads 1,701 Views Citations
The Effect of Applying Customer Relationship Management in the Higher Educational Sector (Articles)

Nevine Deif, Amr Aly, Sameh Farahat

Open Access Library Journal Vol.6 No.6，June 17, 2019

DOI: 10.4236/oalib.1105436 1,292 Downloads 3,773 Views Citations
Moderation Effect of Perceived Benefits of Loyalty Programs on the Link between Store Attributes and Customer Loyalty (Articles)

Santosh Kumar Alreddy, Dwarakanath Siriguppi, Mohandas J. Menon

Theoretical Economics Letters Vol.9 No.6，August 29, 2019

DOI: 10.4236/tel.2019.96133 1,290 Downloads 3,499 Views Citations
Antecedents to Customer Engagement: Moderating Role of Media Richness of Brand Pages (Articles)

Aditi Gosain, Mukta Srivastava, Deepanvita Gupta

Theoretical Economics Letters Vol.9 No.7，October 14, 2019

DOI: 10.4236/tel.2019.97161 1,073 Downloads 3,784 Views Citations
Assessing the Impact of Sanitation on Customer Retention: A Survey of Restaurants in the Tamale Metropolis (Articles)

Salam Abubakari, Karim Ankrah Mohammed, Ibrahim Nshinmi Iddrisu

Open Access Library Journal Vol.6 No.12，December 27, 2019

DOI: 10.4236/oalib.1105967 3,099 Downloads 10,571 Views Citations
The Impact of Customer Concentration on the Tunneling of the Large Shareholders (Articles)

Qinying Yuan

Modern Economy Vol.11 No.2，February 18, 2020

DOI: 10.4236/me.2020.112028 602 Downloads 1,357 Views Citations
Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers (Articles)

Marcus Caster

Open Journal of Business and Management Vol.8 No.3，May 19, 2020

DOI: 10.4236/ojbm.2020.83075 657 Downloads 1,850 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3，June 10, 2020

DOI: 10.4236/jssm.2020.133033 785 Downloads 3,188 Views Citations
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City (Articles)

Mylene M. Turco, Roel D. Juevesa, Arvin T. Galigao

Open Journal of Business and Management Vol.9 No.1，January 29, 2021

DOI: 10.4236/ojbm.2021.91025 4,187 Downloads 23,435 Views Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1，February 3, 2021

DOI: 10.4236/jssm.2021.141002 681 Downloads 2,571 Views Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria (Articles)

C. J. Akunne, P. O. Adeniji

Food and Nutrition Sciences Vol.12 No.6，June 29, 2021

DOI: 10.4236/fns.2021.126045 532 Downloads 3,804 Views Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria (Articles)

Yakubu Yari Kate Dazagbyilo, Shuiping Shang, Obodo Chidiebube Emmanuel, Kalissa Fatoumata Kir

Open Journal of Business and Management Vol.9 No.5，September 14, 2021

DOI: 10.4236/ojbm.2021.95124 772 Downloads 4,393 Views Citations
Factors Constraining Quality Service Provision in the BRT Project in Dar es Salaam, Tanzania (Articles)

Emmanuel January Munishi, Kirumirah Mubarack Hamidu, Frank Shayo

Open Journal of Social Sciences Vol.9 No.11，November 29, 2021

DOI: 10.4236/jss.2021.911021 347 Downloads 2,010 Views Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch) (Articles)

Jones Kampinda Sambaombe, Jackson Phiri

Open Journal of Business and Management Vol.10 No.1，January 20, 2022

DOI: 10.4236/ojbm.2022.101022 709 Downloads 7,191 Views Citations
Study on Impact Factors of China B & B Customer Satisfaction (Articles)

Heng Gao, Xiaoping Tan

American Journal of Industrial and Business Management Vol.12 No.3，March 23, 2022

DOI: 10.4236/ajibm.2022.123017 362 Downloads 1,322 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3，May 9, 2022

DOI: 10.4236/ojbm.2022.103060 165 Downloads 1,046 Views Citations

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