Intelligent Customer Service - Articles - Scientific Research Publishing

Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2，April 28, 2024

DOI: 10.4236/jssm.2024.172007 204 Downloads 804 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 310 Downloads 1,852 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,064 Downloads 3,347 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,523 Downloads 14,487 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 489 Downloads 4,439 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 174 Downloads 1,405 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 54 Downloads 348 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1，March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,757 Downloads 13,992 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6，August 22, 2019

DOI: 10.4236/tel.2019.96123 1,046 Downloads 2,887 Views Citations
Towards Harmonization IEC61850 and Intelligent Agents: Characteristic Analysis of Service Tracking (Articles)

Bin Duan, Cheng Tan, Yan Liu

Energy and Power Engineering Vol.5 No.4B，November 18, 2013

DOI: 10.4236/epe.2013.54B248 5,332 Downloads 6,456 Views Citations
Design and Implementation of an Interactive Service Robot (Articles)

Belal Khawja Ashhad, Irin Sultana Bristy, Humayara Khatun, Kaphey Kalam, Ebad Zahir

Journal of Computer and Communications Vol.3 No.11，November 19, 2015

DOI: 10.4236/jcc.2015.311019 3,427 Downloads 5,368 Views Citations
A Wireless Intelligent Business Laundry Service System (Articles)

Yujie Qiao, Can Zhang, Rui Li, Zhi Liu

Journal of Computer and Communications Vol.7 No.7，July 10, 2019

DOI: 10.4236/jcc.2019.77011 1,650 Downloads 4,594 Views Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service (Articles)

Haiqing Hu, Jianyuan Yan

iBusiness Vol.4 No.1，March 31, 2012

DOI: 10.4236/ib.2012.41008 4,161 Downloads 7,436 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4，April 1, 2015

DOI: 10.4236/oalib.1101213 1,541 Downloads 4,035 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3，February 14, 2017

DOI: 10.4236/psych.2017.83021 4,397 Downloads 18,928 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2，April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,094 Downloads 8,336 Views Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7，June 8, 2017

DOI: 10.4236/ce.2017.87076 4,310 Downloads 11,936 Views Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community (Articles)

Shi Zeng

American Journal of Industrial and Business Management Vol.8 No.6，June 14, 2018

DOI: 10.4236/ajibm.2018.86099 906 Downloads 2,940 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,361 Downloads 5,017 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5，August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,273 Downloads 5,907 Views Citations

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