Service Quality - Articles - Scientific Research Publishing

An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation (Articles)

Rashmi Chatterjee, Rathny Suy

Open Journal of Social Sciences Vol.7 No.4，April 19, 2019

DOI: 10.4236/jss.2019.74019 2,797 Downloads 11,844 Views Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine (Articles)

Nabila Mohamed Abu Sharikh, Majed Mohamed El Farra, Samer Abuzerr, Khalil Madi

Journal of Biosciences and Medicines Vol.7 No.12，December 4, 2019

DOI: 10.4236/jbm.2019.712008 623 Downloads 2,447 Views Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms (Articles)

Heri Prabowo, Widji Astuti, Harianto Respati

Open Journal of Business and Management Vol.8 No.1，December 23, 2019

DOI: 10.4236/ojbm.2020.81012 4,522 Downloads 8,716 Views Citations
This article belongs to the Special Issue on Consumer Behavior, Business and Marketing
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions (Articles)

Yuanle Cheng, Hai Hu

Open Journal of Business and Management Vol.8 No.2，January 16, 2020

DOI: 10.4236/ojbm.2020.82025 1,329 Downloads 2,378 Views Citations
Standardization of Business Processes in the Transportation Sector (Articles)

Drachuk Yurii, Trushkina Nataliia, Serhieieva Olena, Snitko Yelyzaveta, Belyaeva Ganna

Open Journal of Business and Management Vol.9 No.5，September 14, 2021

DOI: 10.4236/ojbm.2021.95125 533 Downloads 2,700 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,507 Downloads 14,252 Views Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam (Articles)

Ngo Mai Trang

Open Journal of Social Sciences Vol.10 No.1，January 27, 2022

DOI: 10.4236/jss.2022.101029 488 Downloads 2,916 Views Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals (Articles)

Safaa Ismael Abdel-Satar, Mohamed Abdel Salam Ragheb, Abdel-Nasser Ghanem

Open Access Library Journal Vol.9 No.2，February 18, 2022

DOI: 10.4236/oalib.1108354 299 Downloads 4,754 Views Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate (Articles)

Hajar Al Hubaishi, Abdelrahim Ali

Creative Education Vol.13 No.4，April 29, 2022

DOI: 10.4236/ce.2022.134093 235 Downloads 942 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3，May 9, 2022

DOI: 10.4236/ojbm.2022.103060 165 Downloads 1,046 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3，June 30, 2022

DOI: 10.4236/jssm.2022.153014 596 Downloads 4,482 Views Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.4，August 18, 2022

DOI: 10.4236/jtts.2022.124033 349 Downloads 1,958 Views Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State (Articles)

David Sesugh Aule, Mamman Saba Jibril, Taye Oluwafemi Adewuyi

Journal of Geographic Information System Vol.15 No.1，January 31, 2023

DOI: 10.4236/jgis.2023.151001 201 Downloads 972 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 444 Downloads 3,944 Views Citations
The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction (Articles)

Bernabé Fochie Tuebou

Open Journal of Applied Sciences Vol.14 No.9，September 27, 2024

DOI: 10.4236/ojapps.2024.149177 152 Downloads 1,150 Views Citations
Understanding the Effect of Digital Marketing in Achieving Competitive Advantage through the Quality of Banking Service: An Exploratory Study from the Point of View of a Sample of Rafidain Bank Customers in Iraq (Articles)

Ahmed R. Al-Owaidi

Open Journal of Business and Management Vol.12 No.6，October 25, 2024

DOI: 10.4236/ojbm.2024.126195 106 Downloads 634 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 240 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2，March 13, 2025

DOI: 10.4236/ojbm.2025.132056 24 Downloads 143 Views Citations
Empirical Study on the Impact of User Participation on Service Value (Articles)

Biao Liu, Dong Li

Journal of Service Science and Management Vol.5 No.2，May 22, 2012

DOI: 10.4236/jssm.2012.52017 5,115 Downloads 8,197 Views Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets (Articles)

Nancy Yukie Yamamoto Tanaka, Edgard Monforte Merlo, Carolina Ferreira Nicoletti, Carla Barbosa Nonino, Wilson Moraes Góes, Roberta Novaes, Fernando Fávero, Júlio Sérgio Marchini

Food and Nutrition Sciences Vol.7 No.2，February 16, 2016

DOI: 10.4236/fns.2016.72008 4,005 Downloads 4,847 Views Citations

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