Customer Service Excellence - Articles - Scientific Research Publishing

A Virtualization-Based Service System Development Method (Articles)

Tong Mo, Zhongjie Wang, Xiaofei Xu, Xianzhi Wang

Journal of Service Science and Management Vol.2 No.1，March 21, 2009

DOI: 10.4236/jssm.2009.21001 5,176 Downloads 9,732 Views Citations
Pricing Services in a Grid of Computers Using Priority Segmentation (Articles)

Emmanuel Fragniere, Francesco Moresino

Journal of Service Science and Management Vol.3 No.3，October 8, 2010

DOI: 10.4236/jssm.2010.33040 6,923 Downloads 10,567 Views Citations
Sustainable Services: the Natural Mimicry Approach (Articles)

Adi Wolfson, Dorith Tavor, Shlomo Mark

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42016 6,021 Downloads 11,094 Views Citations
The Impact of Implementing a Portfolio Assessment System on Pre-Service Teachers’ Daily Teaching Reflections on Improvement, Performance and Professionalism (Articles)

Rebecca R. Robichaux, Anthony J. Guarino

Creative Education Vol.3 No.3，June 18, 2012

DOI: 10.4236/ce.2012.33045 5,616 Downloads 9,212 Views Citations
Cloud Computing as an Innovation in GIS & SDI: Methodologies, Services, Issues and Deployment Techniques (Articles)

Mohammad Naghavi

Journal of Geographic Information System Vol.4 No.6，December 31, 2012

DOI: 10.4236/jgis.2012.46062 9,770 Downloads 14,585 Views Citations
Efficiency Evaluation of China’s Medical Service (Articles)

Zhang An, Bao Yong, Xia Wen, Shuping Wang

iBusiness Vol.5 No.3B，November 7, 2013

DOI: 10.4236/ib.2013.53B001 4,169 Downloads 5,850 Views Citations
On Real-Time Accounting of Inventory Costs in the Newsvendor Model and Its Effect on the Service Level (Articles)

Tal Avinadav

Journal of Service Science and Management Vol.7 No.2，April 23, 2014

DOI: 10.4236/jssm.2014.72008 4,813 Downloads 7,173 Views Citations
Rituals in Service: A Literature Review (Review)

Qian Liu, Haiying Wei

Journal of Service Science and Management Vol.13 No.1，February 27, 2020

DOI: 10.4236/jssm.2020.131012 805 Downloads 3,490 Views Citations
Utilization and Satisfaction with HIV Services at 7 Provinces in Vietnam: A Cross-Sectional Study (Articles)

Le Bao Chau, Pham Thi Huyen Chang, Duong Minh Duc, Hoang Van Minh, Luu Quoc Toan, Bui Thi Tu Quyen, Le Thi Vui, Bui Thi Thu Ha

World Journal of AIDS Vol.12 No.2，June 9, 2022

DOI: 10.4236/wja.2022.122006 192 Downloads 1,042 Views Citations
Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4，May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,026 Downloads 21,278 Views Citations
Churn Forecast Based on Two-step Classification in Security Industry (Articles)

Ying Li, Ziyang Deng, Qiang Qian, Rui Xu

Intelligent Information Management Vol.3 No.4，July 15, 2011

DOI: 10.4236/iim.2011.34019 5,803 Downloads 9,581 Views Citations
Customer Segmentation Using CLV Elements (Articles)

Mitra Bokaei Hosseni, Mohammad Jafar Tarokh

Journal of Service Science and Management Vol.4 No.3，September 29, 2011

DOI: 10.4236/jssm.2011.43034 8,326 Downloads 14,893 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4，December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,648 Downloads 10,618 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2，February 23, 2012

DOI: 10.4236/psych.2012.32030 7,530 Downloads 15,027 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3，September 28, 2012

DOI: 10.4236/ib.2012.43030 5,338 Downloads 8,905 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4，December 20, 2013

DOI: 10.4236/ib.2013.54020 7,153 Downloads 11,368 Views Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety (Articles)

Yuan Chen, Xiaogang Tang, Kangyu Chen, Hui Liu

Journal of Agricultural Chemistry and Environment Vol.3 No.4B，October 28, 2014

DOI: 10.4236/jacen.2014.34B002 3,738 Downloads 5,031 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4，April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,323 Downloads 4,597 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6，June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,316 Downloads 8,025 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3，August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,588 Downloads 6,798 Views Citations

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