Customer Delight - Articles - Scientific Research Publishing

Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2，June 12, 2010

DOI: 10.4236/ib.2010.22018 10,571 Downloads 19,976 Views Citations
Strategy Orientation Analysis in the Mobile Phone Case Business (Articles)

Ville Isoherranen, Pekka Kess

Modern Economy Vol.2 No.3，July 26, 2011

DOI: 10.4236/me.2011.23043 9,168 Downloads 17,797 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4，December 9, 2011

DOI: 10.4236/ib.2011.34050 6,079 Downloads 11,393 Views Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals (Articles)

Andi Mwegerano, Pekka Kytösaho, Aulis Tuominen

iBusiness Vol.4 No.2，June 20, 2012

DOI: 10.4236/ib.2012.42013 3,558 Downloads 6,025 Views Citations
Product-Customization and Payment Policy with Postponement Strategy (Articles)

Jian-Qiang Luo

Journal of Service Science and Management Vol.6 No.1，March 21, 2013

DOI: 10.4236/jssm.2013.61001 5,605 Downloads 8,694 Views Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,030 Downloads 12,554 Views Citations
Doing Organized Garment Retailing Business in India: A Critical Analysis (Articles)

Rajwinder Singh

American Journal of Industrial and Business Management Vol.3 No.5，August 20, 2013

DOI: 10.4236/ajibm.2013.35054 6,947 Downloads 9,951 Views Citations
Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market (Articles)

Yong Zhang, Xi Chen, Yuhong Zhao, Qiong Yao

Journal of Service Science and Management Vol.7 No.4，August 13, 2014

DOI: 10.4236/jssm.2014.74024 4,694 Downloads 6,592 Views Citations
A Comparative Study of Customer Value Drivers between Traditional Channels and Network Channel (Articles)

Sili Wang, Dahai Dong

Open Journal of Social Sciences Vol.3 No.3，March 18, 2015

DOI: 10.4236/jss.2015.33011 3,261 Downloads 4,385 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2，April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,510 Downloads 11,270 Views Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3，May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,384 Downloads 34,324 Views Citations
Application of a Bayesian Network Complex System Model Examining the Importance of Customer-Industry Engagement to Peak Electricity Demand Reduction (Articles)

Desley Vine, Laurie Buys, Jim Lewis, Peter Morris

Open Journal of Energy Efficiency Vol.5 No.2，May 31, 2016

DOI: 10.4236/ojee.2016.52004 2,040 Downloads 3,078 Views Citations
E-Marketing and Its Implementation on Developing Social Perceptions of Customers through Effective Marketing Mix of Organic Textile Products (Articles)

Muhammad Abrar, Asif Ali Safeer, Sajjad Ahmad Baig, Abdul Ghafoor

American Journal of Industrial and Business Management Vol.6 No.12，December 28, 2016

DOI: 10.4236/ajibm.2016.612110 2,687 Downloads 9,125 Views Citations
The Impacts of Website Characteristics and Customer Participation on Citizenship Behaviors: The Mediating Role of Co-Creation Experience in Virtual Brand Communities (Articles)

Yong Zhang, Lu Chen

Advances in Applied Sociology Vol.7 No.4，April 18, 2017

DOI: 10.4236/aasoci.2017.74009 1,991 Downloads 4,544 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4，April 25, 2017

DOI: 10.4236/oalib.1103402 783 Downloads 3,476 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9，September 21, 2017

DOI: 10.4236/jss.2017.59013 2,690 Downloads 11,863 Views Citations
Does Environmental Innovation Produce License: A Customer-Based Brand Equity Perspective? (Articles)

Qiong Yao, Heng Fang

American Journal of Industrial and Business Management Vol.8 No.1，January 19, 2018

DOI: 10.4236/ajibm.2018.81007 1,047 Downloads 2,135 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3，March 20, 2018

DOI: 10.4236/jcc.2018.63003 2,772 Downloads 5,766 Views Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands (Articles)

Ningbo Wang, Chenggang Li

Open Journal of Social Sciences Vol.6 No.3，April 9, 2018

DOI: 10.4236/jss.2018.63022 3,656 Downloads 20,588 Views Citations
Analysis of the Impact of Treasury Single Account on the Performance of Banks in Nigeria (Articles)

Chukwudi J. Ogbonna, Harrison O. Amuji

Open Journal of Statistics Vol.8 No.3，June 7, 2018

DOI: 10.4236/ojs.2018.83029 1,703 Downloads 10,706 Views Citations

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