Customer Service Excellence - Articles - Scientific Research Publishing

Information-Intensive Operations-Based Service Process Classification (Articles)

Githii Michael Wainaina

Journal of Service Science and Management Vol.15 No.3，June 28, 2022

DOI: 10.4236/jssm.2022.153012 192 Downloads 1,098 Views Citations
Benefits of DfX in Requirements Engineering (Articles)

Jari Lehto, Janne Harkonen, Harri Haapasalo, Pekka Belt, Matti Mottonen, Pasi Kuvaja

Technology and Investment Vol.2 No.1，February 25, 2011

DOI: 10.4236/ti.2011.21004 18,928 Downloads 38,715 Views Citations
How to Publish Like Artificial Intelligence and Obey the Rules of the Game? (Articles)

Paul Agu Igwe

Voice of the Publisher Vol.7 No.3，September 6, 2021

DOI: 10.4236/vp.2021.73008 349 Downloads 1,695 Views Citations
Analysis of Service Processes Characteristics across a Range of Enterprises (Articles)

John Maleyeff

Journal of Service Science and Management Vol.2 No.1，March 21, 2009

DOI: 10.4236/jssm.2009.21004 12,293 Downloads 18,785 Views Citations
Vulnerabilities of LDAP As An Authentication Service (Articles)

Charlie Obimbo, Benjamin Ferriman

Journal of Information Security Vol.2 No.4，October 24, 2011

DOI: 10.4236/jis.2011.24015 11,440 Downloads 19,552 Views Citations
“It All Goes Back to the Services”: A Rural/Urban Comparison of Service Providers’ Perceptions of Challenges and Facilitators to Disability Services (Articles)

Moya L. Alfonso, Ashley Walker, Akrati Gupta, Joseph Telfair, Gavin Colquit

Open Journal of Preventive Medicine Vol.5 No.10，October 29, 2015

DOI: 10.4236/ojpm.2015.510048 4,262 Downloads 5,344 Views Citations
Public Service Leadership Competency Framework [PSLCF]: Is It a Holy Grail of Service Delivery? (Articles)

Ramadhani Marijani

Open Journal of Social Sciences Vol.5 No.10，October 20, 2017

DOI: 10.4236/jss.2017.510015 1,432 Downloads 4,434 Views Citations
Assessing the Cumulative Effect of Service Errors on Customer Perceptions (Articles)

Rhonda L. Hensley, Joanne S. Utley

Journal of Service Science and Management Vol.12 No.4，June 21, 2019

DOI: 10.4236/jssm.2019.124035 936 Downloads 2,205 Views Citations
The Effects of Students towards Computer Science Learning Activities through Hybrid Service Learning (Articles)

Umi Mastura Abd Majid, Noor Azean Atan

Open Journal of Social Sciences Vol.13 No.3，March 26, 2025

DOI: 10.4236/jss.2025.133048 108 Downloads 483 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61010 24,571 Downloads 39,553 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1，January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,386 Downloads 6,740 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,006 Downloads 11,884 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4，November 14, 2016

DOI: 10.4236/ib.2016.84008 2,119 Downloads 4,674 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,358 Downloads 12,644 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2，April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,096 Downloads 2,693 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10，October 17, 2019

DOI: 10.4236/jss.2019.710006 539 Downloads 1,734 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4，November 12, 2021

DOI: 10.4236/ti.2021.124013 553 Downloads 2,965 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12，December 16, 2021

DOI: 10.4236/oalib.1108170 133 Downloads 940 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2，March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,245 Downloads 14,538 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2，February 11, 2025

DOI: 10.4236/jcc.2025.132001 54 Downloads 337 Views Citations

<...789 ...>

	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies