Customer Service Excellence - Articles - Scientific Research Publishing

A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 719 Downloads 4,021 Views Citations
Recommender Systems as a Mobile Marketing Service (Articles)

Donald J. Kridel, Daniel R. Dolk, David Castillo

Journal of Service Science and Management Vol.6 No.5A，December 31, 2013

DOI: 10.4236/jssm.2013.65A004 7,714 Downloads 11,721 Views Citations
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Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service (Articles)

Kishore Kumar Hotha

American Journal of Industrial and Business Management Vol.13 No.4，April 24, 2023

DOI: 10.4236/ajibm.2023.134016 513 Downloads 2,644 Views Citations
Reasons for Operational Excellence Deployment Failures and How to Avoid Them (Articles)

Bruno G. Rüttimann, Martin T. Stöckli

Journal of Service Science and Management Vol.8 No.4，August 24, 2015

DOI: 10.4236/jssm.2015.84061 4,110 Downloads 5,555 Views Citations
The Impact of the Organizational DNA on the Institutional Excellence of Alexandria Petroleum Companies through Improving Organizational Performance as a Mediating Variable (Articles)

Rania Abd-Elazeem Mohamed Elsakaan, Ayman Ahmed Ragab, Alaa El-Gharbawy, Abdel-Nasser Ghanem

Open Access Library Journal Vol.8 No.7，July 29, 2021

DOI: 10.4236/oalib.1107691 483 Downloads 3,199 Views Citations
No One Has Bothered to Know: Understanding the Constructions of Teaching Excellence in Higher Education Institutions of Zambia: A Hermeneutic Phenomenological Approach (Articles)

Betty Shitima Bweupe, Jason Mwanza

Open Journal of Social Sciences Vol.10 No.9，August 12, 2022

DOI: 10.4236/jss.2022.109007 221 Downloads 1,003 Views Citations
The Total Quality Policy for Excellence in Higher Education: A Tool to Extend Neoliberal Ideology (Articles)

Malika Naseh, Omar Hniche, Badre-Eddine Chegri, Zakaria El Bakirdi

Creative Education Vol.14 No.5，May 31, 2023

DOI: 10.4236/ce.2023.145068 190 Downloads 840 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,057 Downloads 3,210 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,680 Downloads 6,720 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 296 Downloads 1,781 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 359 Downloads 1,946 Views Citations
Ace of Aces: Erich Hartmann the Blond Knight of Germany (Articles)

Dr. C. Hind, Prof. A. Nicolaides

Open Journal of Social Sciences Vol.8 No.3，March 27, 2020

DOI: 10.4236/jss.2020.83034 926 Downloads 14,600 Views Citations
A Conceptual People-Centric Framework for Sustainable Operational Excellence (Articles)

Rapinder Sawhney, Samuel Treviño-Martinez, Enrique Macias de Anda, Guilherme Luz Tortorella, Omid Pourkhalili

Open Journal of Business and Management Vol.8 No.3，April 13, 2020

DOI: 10.4236/ojbm.2020.83066 1,040 Downloads 4,340 Views Citations
Comparing the Proficiency Level of Bilingual Adult Users of English: The Ways of FL Excellence of Out-of-School Age-Focused Lifelong Education (Articles)

Mateusz Pysz, Krzysztof Polok

Open Access Library Journal Vol.7 No.7，July 8, 2020

DOI: 10.4236/oalib.1106412 245 Downloads 799 Views Citations
Impact of the International Crises on the External Trade of Kashmir (1870-1947 A.D) (Articles)

Brijish Jahan, Parvez Ahmad

Open Journal of Social Sciences Vol.8 No.10，October 26, 2020

DOI: 10.4236/jss.2020.810012 485 Downloads 1,952 Views Citations
Expanding Capacity in Nonprofit Organizations Using the Baldrige Excellence Framework (A Single Case Study) (Articles)

Reginald A. Stanley

Open Journal of Business and Management Vol.9 No.2，March 22, 2021

DOI: 10.4236/ojbm.2021.92037 788 Downloads 2,634 Views Citations
Values Education in Architectural Education: An Example from Huizhou University (Articles)

Wei Li, Zhe Chen, Lanlan Lai

Creative Education Vol.12 No.5，May 31, 2021

DOI: 10.4236/ce.2021.125088 290 Downloads 999 Views Citations
Rubblization of Shaybah Airport Runway Pavement—A Sustainable Circular Economy Solution (Articles)

Helder M. Martins, Hussain I. Al-Aithan, Nezar H. Al-Khalifah

Open Journal of Civil Engineering Vol.12 No.2，June 28, 2022

DOI: 10.4236/ojce.2022.122014 215 Downloads 1,106 Views Citations
How Can Collaborative Work and Collaborative Systems Drive Operational Excellence in Project Management? (Articles)

Mounir El Khatib, Amna Kherbash, Aysha Al Qassimi, Kaltham Al Mheiri

Journal of Service Science and Management Vol.15 No.3，June 30, 2022

DOI: 10.4236/jssm.2022.153017 1,630 Downloads 7,709 Views Citations
Developing Excellence Leadership and Autonomous Motivation among Beginning Teachers in the Arab-Bedouin Community in Israel: A Self Determination Theory-Based Intervention Program (Articles)

Haya Kaplan, Huwaida Alatawna-Alhuashla, Bosmat Bar-Nadav, Khaled Al-Said

Open Journal of Leadership Vol.11 No.3，September 16, 2022

DOI: 10.4236/ojl.2022.113014 243 Downloads 1,190 Views Citations

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