Customer Service Center - Articles - Scientific Research Publishing

A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12，December 27, 2018

DOI: 10.4236/oalib.1104917 402 Downloads 1,074 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4，April 30, 2019

DOI: 10.4236/tel.2019.94078 885 Downloads 2,444 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4，April 2, 2020

DOI: 10.4236/jss.2020.84002 2,225 Downloads 7,348 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1，January 29, 2021

DOI: 10.4236/oalib.1106945 274 Downloads 1,163 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11，November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 209 Downloads 789 Views Citations
Online Marketing: Social Media Influencer’s Impact on Shopping Tactics in the United States (Articles)

Raiyan , Mustakim Bin Aziz, Saddam Hosain, Sweety Rani Dhar, Mohammad Hossain, Syeda Kamari Noor

American Journal of Industrial and Business Management Vol.14 No.11，November 29, 2024

DOI: 10.4236/ajibm.2024.1411078 351 Downloads 1,812 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1，February 25, 2011

DOI: 10.4236/ti.2011.21005 9,188 Downloads 16,646 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 719 Downloads 4,017 Views Citations
Recommender Systems as a Mobile Marketing Service (Articles)

Donald J. Kridel, Daniel R. Dolk, David Castillo

Journal of Service Science and Management Vol.6 No.5A，December 31, 2013

DOI: 10.4236/jssm.2013.65A004 7,714 Downloads 11,719 Views Citations
This article belongs to the Special Issue on
Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service (Articles)

Kishore Kumar Hotha

American Journal of Industrial and Business Management Vol.13 No.4，April 24, 2023

DOI: 10.4236/ajibm.2023.134016 513 Downloads 2,639 Views Citations
Cephaloceles in Center of Senegal: Analysis of 11 Cases (Articles)

Natacha Maria Sambou, Philippe Sène, Daouda Anabi Diakhate, Abdoulaye Diop, Adja Seynabou Diallo, Mohamed Faye

Open Journal of Modern Neurosurgery Vol.15 No.1，January 7, 2025

DOI: 10.4236/ojmn.2025.151003 29 Downloads 159 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,056 Downloads 3,203 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,676 Downloads 6,690 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 295 Downloads 1,776 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 359 Downloads 1,937 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,169 Downloads 11,966 Views Citations
Cyberattack Ramifications, The Hidden Cost of a Security Breach (Articles)

Meysam Tahmasebi

Journal of Information Security Vol.15 No.2，February 29, 2024

DOI: 10.4236/jis.2024.152007 281 Downloads 1,565 Views Citations
This article belongs to the Special Issue on Cybersecurity and Information Security
Use of the partogram in labor: Analysis of its application in different care models (Articles)

Cláudia de Azevedo Aguiar, Roselane Gonçalves, Ana Cristina d’Andretta Tanaka

Open Journal of Obstetrics and Gynecology Vol.3 No.9A，November 4, 2013

DOI: 10.4236/ojog.2013.39A001 7,255 Downloads 11,432 Views Citations
This article belongs to the Special Issue on Human Pregnancy and Parturition Clinical Management
Study on Location of Wuhan Steel Logistics Distribution Center (Articles)

Mengyue Yang, Zhenping Li

Open Journal of Applied Sciences Vol.6 No.13，December 28, 2016

DOI: 10.4236/ojapps.2016.613079 2,184 Downloads 3,527 Views Citations
Management of Acute Malnutrition in Children Aged 0 to 24 Months Boulbinet Health Center (Articles)

Mohamed Lamine Diallo, Mamadou Ciré Barry, M’mah Aminata Bangoura, Louis Philippe Diffo, Mamadouba Bangoura, Fatoumata Sacko, Telly Sy

Open Journal of Pediatrics Vol.14 No.1，January 22, 2024

DOI: 10.4236/ojped.2024.141013 144 Downloads 655 Views Citations

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