Customer Experience Management - Articles - Scientific Research Publishing

Experience of Patients Who Underwent Scheduled Gynaecological Surgery at the Bogodogo University Hospital, Burkina Faso (Articles)

Yobi Alexis Sawadogo, Adama Ouattara, Issa Ouédraogo, Sibraogo Kiemtoré, Emmanuel Ouedraogo, Dantola Paul Kain, Charlemagne Ouedraogo, Ali Ouedraogo

Open Journal of Obstetrics and Gynecology Vol.13 No.9，September 22, 2023

DOI: 10.4236/ojog.2023.139133 153 Downloads 511 Views Citations
Acceptance and Experience of HIV-Infected Adolescents in Two Hospitals in Yaoundé (Articles)

Isabelle Mekone Nkwele, Nelly Kamgaing, Pierrette Amanda Emah Manga, Jeannette Épée Ngoué, Hélène Kamo Sélangai, Claude Audrey Meguieze, Nsoh Ndeh-Fofang, Serge Tchoukoua, Jean-Baptiste Fotso Djemo, Paul Koki Ndombo

Open Journal of Pediatrics Vol.14 No.2，March 28, 2024

DOI: 10.4236/ojped.2024.142043 151 Downloads 576 Views Citations
Experience on the Management of Priapism at the Yaounde Central Hospital (Articles)

Philip Fernandez Owon’Abessolo, Jean Cédric Fouda, Armel Essomba, Cécile Etobe, Achille Kpanou Yellem, Yvon Gerard Beling Abanda, Bright Awondo-Che, Milama Steves Ndang Ngou

Open Journal of Urology Vol.14 No.4，April 29, 2024

DOI: 10.4236/oju.2024.144024 89 Downloads 538 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,114 Downloads 16,938 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,891 Downloads 16,987 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A，October 24, 2013

DOI: 10.4236/eng.2013.510A006 3,946 Downloads 6,095 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8，December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,271 Downloads 18,006 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10，October 27, 2015

DOI: 10.4236/jss.2015.310021 4,673 Downloads 6,743 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,644 Downloads 4,058 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,187 Downloads 12,016 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 981 Downloads 2,296 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,158 Downloads 3,651 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,658 Downloads 15,322 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,579 Downloads 17,531 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 614 Downloads 6,087 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 211 Downloads 1,768 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 104 Downloads 819 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 611 Downloads 7,722 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11，November 12, 2025

DOI: 10.4236/oalib.1114348 19 Downloads 233 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11，November 21, 2025

DOI: 10.4236/me.2025.1611085 21 Downloads 154 Views Citations

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