Customer Satisfaction Measurement - Articles - Scientific Research Publishing

Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis (Articles)

Yoganandham Govindharaj, Elanchezhian Govindasamy, Govindaraj Arumugam

Journal of Human Resource and Sustainability Studies Vol.9 No.1，March 19, 2021

DOI: 10.4236/jhrss.2021.91009 495 Downloads 2,272 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,041 Downloads 12,014 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,367 Downloads 12,686 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4，November 12, 2021

DOI: 10.4236/ti.2021.124013 558 Downloads 2,997 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2，March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,259 Downloads 14,702 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4，August 29, 2023

DOI: 10.4236/jssm.2023.164026 270 Downloads 1,242 Views Citations
Performance Measurement Model for Agriculture Extension Services for Sustainable Livelihood of the Farmers: Evidences from India (Articles)

Rohit Joshi, Atulya Narayan

Theoretical Economics Letters Vol.9 No.5，May 27, 2019

DOI: 10.4236/tel.2019.95082 1,356 Downloads 5,501 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3，May 29, 2020

DOI: 10.4236/ojbm.2020.83084 944 Downloads 2,577 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1，February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,312 Downloads 15,365 Views Citations
Comparing Countries’ Life Satisfaction and Their Level Curve of Life Satisfaction over Time: An Analytical Framework (Articles)

Oumar Bouare

Psychology Vol.8 No.14，December 8, 2017

DOI: 10.4236/psych.2017.814148 1,036 Downloads 2,802 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2，June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,017 Downloads 13,826 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4，December 9, 2011

DOI: 10.4236/ib.2011.34050 6,085 Downloads 11,408 Views Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals (Articles)

Andi Mwegerano, Pekka Kytösaho, Aulis Tuominen

iBusiness Vol.4 No.2，June 20, 2012

DOI: 10.4236/ib.2012.42013 3,564 Downloads 6,040 Views Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,038 Downloads 12,568 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2，April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,520 Downloads 11,343 Views Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3，May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,399 Downloads 34,423 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9，September 21, 2017

DOI: 10.4236/jss.2017.59013 2,694 Downloads 11,890 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3，March 20, 2018

DOI: 10.4236/jcc.2018.63003 2,796 Downloads 5,802 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5，May 21, 2021

DOI: 10.4236/ajibm.2021.115030 463 Downloads 2,604 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5，September 23, 2022

DOI: 10.4236/ojbm.2022.105132 724 Downloads 6,191 Views Citations

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