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A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
172
Downloads
1,346
Views
Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact
(Articles)
Daissy Moya Sanchez
,
Ramon Martin Guart
,
Andrea Ramírez Moya
,
Joaquim Majó Fernández
Open Journal of Social Sciences
Vol.12 No.6
,June 21, 2024
DOI:
10.4236/jss.2024.126014
101
Downloads
912
Views
Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt
(Articles)
Mohamed Refat Mahfouz
,
Monika Fayez
,
Ahmed Moussa ElSamadicy
Open Access Library Journal
Vol.12 No.2
,February 26, 2025
DOI:
10.4236/oalib.1112891
54
Downloads
327
Views
Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior
(Articles)
Daniel Kashetu Alasa
,
Dalower Hossain
,
Gugu Jiyane
,
Mohammad Hasan Sarwer
,
Tui Rani Saha
Voice of the Publisher
Vol.11 No.1
,March 12, 2025
DOI:
10.4236/vp.2025.111009
322
Downloads
3,557
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,917
Downloads
10,211
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,882
Downloads
16,694
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,875
Downloads
10,063
Views
Citations
Analysis of Determinants of Entrepreneurial Intentions among Construction Workers
(Articles)
R. Raghunath Reddy
,
Muddu Vinay
,
P. Venkateswarlu
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92022
960
Downloads
2,209
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Influence of Specialization on Entrepreneurial Intentions of the Students Pursuing Management Program
(Articles)
Vivek Ranga
,
R. Raghunath Reddy
,
Deepal N. Perera
,
P. Venkateswarlu
Theoretical Economics Letters
Vol.9 No.2
,February 26, 2019
DOI:
10.4236/tel.2019.92025
1,236
Downloads
3,189
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Factors Influencing the Adoption of E-Services by the Informal Sector: A Case of ECIS under NAPSA
(Articles)
Mubanga Musenga
,
Jackson Phiri
Open Journal of Business and Management
Vol.11 No.4
,July 27, 2023
DOI:
10.4236/ojbm.2023.114102
172
Downloads
776
Views
Citations
Social Action Explanation and Intentions in Sociology and Social Sciences
(Articles)
Albertina Oliverio
Advances in Applied Sociology
Vol.13 No.8
,August 28, 2023
DOI:
10.4236/aasoci.2023.138036
500
Downloads
1,779
Views
Citations
Teachers’ Entrepreneurship: Intentions and Actions
(Articles)
Paraskevi Charoula Anagnou
,
Aikaterini Vasiou
Creative Education
Vol.14 No.13
,December 27, 2023
DOI:
10.4236/ce.2023.1413170
174
Downloads
814
Views
Citations
This article belongs to the Special Issue on
International Mobility in Education, Gamification in Education and Lifelong Learning
Bite-Sized Learning on TikTok: Exploring the Platform’s Educational Value within the Framework of TAM (Technology Acceptance Theory)
(Articles)
Imane Jai Lamimi
,
Sadik Madani Alaoui
,
Meryem Ouelfatmi
Open Journal of Social Sciences
Vol.12 No.4
,April 22, 2024
DOI:
10.4236/jss.2024.124015
337
Downloads
2,385
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,345
Downloads
3,958
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,643
Downloads
8,979
Views
Citations
Factors that Affect SMEs in the Adoption of E-Tax Payment Systems in Zambia, the Case of Kamwala Trading Area-Based on UTAUT Model
(Articles)
Chibale Chitakala
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.6
,November 22, 2022
DOI:
10.4236/ojbm.2022.106167
352
Downloads
2,161
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,486
Downloads
10,483
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,258
Downloads
14,338
Views
Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,161
Downloads
7,432
Views
Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
(Articles)
Guenka Petrova
,
Nikolay Mateev
,
Dimitar Barumov
,
Lily Peikova
,
Maria Dimitrova
,
Manoela Manova
Modern Economy
Vol.4 No.9
,September 5, 2013
DOI:
10.4236/me.2013.49060
4,042
Downloads
6,540
Views
Citations
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