Customer Service Life Cycle - Articles - Scientific Research Publishing

E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3，September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,175 Downloads 21,237 Views Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria (Articles)

C. J. Akunne, P. O. Adeniji

Food and Nutrition Sciences Vol.12 No.6，June 29, 2021

DOI: 10.4236/fns.2021.126045 532 Downloads 3,804 Views Citations
Services Typology from the Perspective of the Labour Process, Including the User as a Production Component (Articles)

Leonel Corona-Treviño

Open Journal of Business and Management Vol.11 No.5，September 19, 2023

DOI: 10.4236/ojbm.2023.115130 123 Downloads 433 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3，May 14, 2025

DOI: 10.4236/ojbm.2025.133085 11 Downloads 71 Views Citations
Review of Oil and Gas Development Life Cycle Project Management (LCPM) (Articles)

Yongqin Yan, Haohan Liu

Engineering Vol.8 No.3，March 14, 2016

DOI: 10.4236/eng.2016.83009 3,324 Downloads 5,848 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6，November 24, 2023

DOI: 10.4236/jssm.2023.166036 146 Downloads 657 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1，February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,268 Downloads 14,865 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2，March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,622 Downloads 8,870 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4，December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,492 Downloads 16,088 Views Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4，December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,440 Downloads 10,773 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B，November 8, 2013

DOI: 10.4236/ib.2013.53B018 3,918 Downloads 5,537 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6，December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,557 Downloads 5,276 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2，February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,336 Downloads 21,528 Views Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community (Articles)

Hai Hu, Dongpu Li

Open Journal of Business and Management Vol.7 No.1，January 3, 2019

DOI: 10.4236/ojbm.2019.71010 1,055 Downloads 2,007 Views Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (Articles)

Charles Adusei, Isaac Tweneboah-Koduah

Open Access Library Journal Vol.6 No.1，January 25, 2019

DOI: 10.4236/oalib.1105167 2,163 Downloads 19,347 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3，June 10, 2020

DOI: 10.4236/jssm.2020.133033 785 Downloads 3,190 Views Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1，February 3, 2021

DOI: 10.4236/jssm.2021.141002 681 Downloads 2,571 Views Citations
Factors Constraining Quality Service Provision in the BRT Project in Dar es Salaam, Tanzania (Articles)

Emmanuel January Munishi, Kirumirah Mubarack Hamidu, Frank Shayo

Open Journal of Social Sciences Vol.9 No.11，November 29, 2021

DOI: 10.4236/jss.2021.911021 347 Downloads 2,010 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3，May 9, 2022

DOI: 10.4236/ojbm.2022.103060 168 Downloads 1,055 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3，June 30, 2022

DOI: 10.4236/jssm.2022.153014 598 Downloads 4,494 Views Citations

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