Customer Satisfaction Measurement - Articles - Scientific Research Publishing

Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7，June 8, 2017

DOI: 10.4236/ce.2017.87076 4,276 Downloads 11,785 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,344 Downloads 4,916 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria (Articles)

Omoneye O. Olasanmi

American Journal of Industrial and Business Management Vol.9 No.6，June 30, 2019

DOI: 10.4236/ajibm.2019.96095 7,630 Downloads 15,484 Views Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5，August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,259 Downloads 5,854 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2，March 17, 2023

DOI: 10.4236/ojbm.2023.112030 417 Downloads 1,900 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7，July 14, 2023

DOI: 10.4236/me.2023.147048 143 Downloads 822 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1，January 18, 2024

DOI: 10.4236/ojbm.2024.121012 147 Downloads 573 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11，November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 73 Downloads 432 Views Citations
Parents’ Perspective on Effects and Benefits of “Brighter Minds” Cognitive Training Program: Results from an Online Survey in India (Articles)

Madhavi Bongarala, Krishnamurthy Jayanna

Creative Education Vol.10 No.1，January 28, 2019

DOI: 10.4236/ce.2019.101018 993 Downloads 6,677 Views Citations
E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3，September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,192 Downloads 21,270 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2，February 23, 2012

DOI: 10.4236/psych.2012.32030 7,533 Downloads 15,038 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3，September 28, 2012

DOI: 10.4236/ib.2012.43030 5,342 Downloads 8,912 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B，November 8, 2013

DOI: 10.4236/ib.2013.53B018 3,923 Downloads 5,552 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4，December 20, 2013

DOI: 10.4236/ib.2013.54020 7,162 Downloads 11,385 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6，December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,560 Downloads 5,286 Views Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value (Articles)

Duncan K. H. Fong, Qian Chen, Zhe Chen, Rui Wang

Open Journal of Statistics Vol.7 No.1，February 13, 2017

DOI: 10.4236/ojs.2017.71004 1,454 Downloads 2,892 Views Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3，April 6, 2017

DOI: 10.4236/tel.2017.73031 1,676 Downloads 2,760 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate (Articles)

Tin-Chun Lin

Theoretical Economics Letters Vol.7 No.5，July 21, 2017

DOI: 10.4236/tel.2017.75079 6,319 Downloads 9,561 Views Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis (Articles)

Hakan Eygu, Ali Caglar Gulluce

Journal of Financial Risk Management Vol.6 No.3，August 29, 2017

DOI: 10.4236/jfrm.2017.63020 3,368 Downloads 7,577 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2，February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,348 Downloads 21,599 Views Citations

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