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Affiliation
ISSN
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A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
993
Downloads
2,853
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,323
Downloads
4,239
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
192
Downloads
1,258
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
196
Downloads
1,257
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
175
Downloads
936
Views
Citations
Cyberattack Ramifications, The Hidden Cost of a Security Breach
(Articles)
Meysam Tahmasebi
Journal of Information Security
Vol.15 No.2
,February 29, 2024
DOI:
10.4236/jis.2024.152007
95
Downloads
476
Views
Citations
This article belongs to the Special Issue on
Cybersecurity and Information Security
The Morphosyntactic Interface of Determiner Phrases
(Articles)
Gabrielle Klassen
,
John W. Schwieter
Open Journal of Modern Linguistics
Vol.3 No.4
,November 8, 2013
DOI:
10.4236/ojml.2013.34047
4,261
Downloads
6,710
Views
Citations
Multiple Choice Tests: Inferences Based on Estimators of Maximum Likelihood
(Articles)
Pedro Femia-Marzo
,
Antonio Martín-Andrés
Open Journal of Statistics
Vol.4 No.6
,August 27, 2014
DOI:
10.4236/ojs.2014.46045
3,427
Downloads
5,212
Views
Citations
This article belongs to the Special Issue on
Research on Reliability and Validity
Exploring Potential Participation of Vietnam in the Carbon Market
(Articles)
Mai Kim Lien
,
Nguyen Dieu Huyen
,
Nguyen Thanh Cong
,
Nguyen Van Minh
Low Carbon Economy
Vol.11 No.2
,June 30, 2020
DOI:
10.4236/lce.2020.112002
743
Downloads
2,934
Views
Citations
A Glance at the Legal Status of Non-Signatories in International Commercial Arbitration
(Articles)
Yujia Zhang
Open Journal of Social Sciences
Vol.9 No.4
,April 25, 2021
DOI:
10.4236/jss.2021.94021
748
Downloads
2,449
Views
Citations
Exploring the Ways to Promote the Development of Bilateral Trade China and the Philippines
(Articles)
Weigang Su
,
Weijun Liu
American Journal of Industrial and Business Management
Vol.13 No.7
,July 31, 2023
DOI:
10.4236/ajibm.2023.137043
97
Downloads
1,082
Views
Citations
Kompetenz-Kompetenz
: An Arbitral Tribunal Authority to Decide Its Jurisdiction
(Articles)
Hassan Francis Whitfield
Beijing Law Review
Vol.14 No.4
,December 7, 2023
DOI:
10.4236/blr.2023.144107
85
Downloads
444
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
825
Downloads
8,763
Views
Citations
From Theory to Practice—When and How to Implement Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
Journal of Service Science and Management
Vol.6 No.1
,March 28, 2013
DOI:
10.4236/jssm.2013.61013
3,966
Downloads
6,733
Views
Citations
Dynamic Service Discovery, Composition and Reconfiguration in a Model Mapping Business Process to Web Services
(Articles)
Zulqarnain Abdul Jabbar
,
Asia Samreen
Journal of Computer and Communications
Vol.4 No.9
,July 29, 2016
DOI:
10.4236/jcc.2016.49004
1,629
Downloads
2,529
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,810
Downloads
16,176
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,587
Downloads
16,049
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,752
Downloads
5,584
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,460
Downloads
15,885
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,459
Downloads
5,775
Views
Citations
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