Customer Churn - Articles - Scientific Research Publishing

Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 8,962 Downloads 16,560 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
Churn Forecast Based on Two-step Classification in Security Industry (Articles)

Ying Li, Ziyang Deng, Qiang Qian, Rui Xu

Intelligent Information Management Vol.3 No.4，July 15, 2011

DOI: 10.4236/iim.2011.34019 5,808 Downloads 9,590 Views Citations
Customer Segmentation Using CLV Elements (Articles)

Mitra Bokaei Hosseni, Mohammad Jafar Tarokh

Journal of Service Science and Management Vol.4 No.3，September 29, 2011

DOI: 10.4236/jssm.2011.43034 8,330 Downloads 14,920 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6，June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,322 Downloads 8,050 Views Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry (Articles)

Xiancheng Xiahou, Yoshio Harada

American Journal of Industrial and Business Management Vol.12 No.3，March 17, 2022

DOI: 10.4236/ajibm.2022.123015 804 Downloads 3,319 Views Citations
This article belongs to the Special Issue on Business Intelligence and Technology
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP (Articles)

Ke Peng, Yan Peng

Journal of Computer and Communications Vol.10 No.11，November 28, 2022

DOI: 10.4236/jcc.2022.1011008 309 Downloads 1,644 Views Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn (Articles)

Mohammed Ali Alzahrani

Journal of Data Analysis and Information Processing Vol.12 No.1，February 8, 2024

DOI: 10.4236/jdaip.2024.121003 204 Downloads 1,120 Views Citations
Forecasting and the Role of Churn in Software-as-a-Service Business Models (Articles)

Anthony E. R. Sukow, Rebecca Grant

iBusiness Vol.5 No.1A，March 29, 2013

DOI: 10.4236/ib.2013.51A006 9,484 Downloads 13,549 Views Citations
This article belongs to the Special Issue on E-Commerce
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 726 Downloads 4,049 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,061 Downloads 3,229 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,701 Downloads 6,847 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 301 Downloads 1,813 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 302 Downloads 1,809 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 374 Downloads 2,018 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,186 Downloads 12,102 Views Citations
Hybrid Data Mining Models for Predicting Customer Churn (Articles)

Amjad Hudaib, Reham Dannoun, Osama Harfoushi, Ruba Obiedat, Hossam Faris

Int'l J. of Communications, Network and System Sciences Vol.8 No.5，April 9, 2015

DOI: 10.4236/ijcns.2015.85012 5,675 Downloads 8,264 Views Citations
Churn Prediction Using Machine Learning and Recommendations Plans for Telecoms (Articles)

Khulood Ebrah, Selma Elnasir

Journal of Computer and Communications Vol.7 No.11，November 5, 2019

DOI: 10.4236/jcc.2019.711003 3,173 Downloads 11,348 Views Citations
Comparative Analysis of Machine Learning Models for Customer Churn Prediction in the U.S. Banking and Financial Services: Economic Impact and Industry-Specific Insights (Articles)

Omoshola S. Owolabi, Prince C. Uche, Nathaniel T. Adeniken, Oghenekome Efijemue, Samuel Attakorah, Oluwabukola G. Emi-Johnson, Emmanuel Hinneh

Journal of Data Analysis and Information Processing Vol.12 No.3，July 17, 2024

DOI: 10.4236/jdaip.2024.123021 181 Downloads 3,685 Views Citations
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,743 Downloads 16,522 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A，October 24, 2013

DOI: 10.4236/eng.2013.510A006 3,859 Downloads 5,851 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering

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