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Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
78
Downloads
337
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,266
Downloads
19,381
Views
Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
American Journal of Industrial and Business Management
Vol.9 No.2
,February 28, 2019
DOI:
10.4236/ajibm.2019.92026
723
Downloads
2,782
Views
Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
Journal of Service Science and Management
Vol.12 No.3
,March 20, 2019
DOI:
10.4236/jssm.2019.123019
1,219
Downloads
2,626
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
567
Downloads
3,370
Views
Citations
Chronic Consequences of Uncomplicated Yersinia Enterocolitica Infection: A Retrospective Study (2004) of Military Recruits Previously (1987) Screened for Antibodies to Yersinia Enterocolitica O:3
(Articles)
Arve Sæbø
,
Karin Nygard
,
Georg Kapperud
,
Jørgen Lassen
International Journal of Clinical Medicine
Vol.2 No.2
,May 27, 2011
DOI:
10.4236/ijcm.2011.22024
4,930
Downloads
8,457
Views
Citations
Ombudsmen in Higher Education: Helping the Single Student, Contributing to the Universities’ Institutional Changes
(Articles)
Josef Leidenfrost
Creative Education
Vol.4 No.7B
,July 10, 2013
DOI:
10.4236/ce.2013.47A2002
3,897
Downloads
5,826
Views
Citations
This article belongs to the Special Issue on
Higher Education
Can subjective sleep quality, evaluated at the age of 73, have an influence on successful aging? The PROOF study
(Articles)
Emilie Crawford-Achour
,
Virginie Dauphinot
,
Magali Saint Martin
,
Magali Tardy
,
Régis Gonthier
,
Jean Claude Barthelemy
,
Frédéric Roche
Open Journal of Preventive Medicine
Vol.4 No.2
,January 29, 2014
DOI:
10.4236/ojpm.2014.42008
3,719
Downloads
5,588
Views
Citations
Does the Nature of Chief Complaint, Gender, or Age Affect Time to Be Seen in the Emergency Room
(Articles)
Ayesha Sattar
,
Kenneth Sable
,
Antonios Likourezos
,
Christian Fromm
,
John Marshall
Open Journal of Emergency Medicine
Vol.2 No.2
,June 16, 2014
DOI:
10.4236/ojem.2014.22006
4,725
Downloads
6,467
Views
Citations
Study of Compliance of Disciplinary Procedure in Senegal
(Articles)
Youssou Ndao
Beijing Law Review
Vol.14 No.3
,September 11, 2023
DOI:
10.4236/blr.2023.143070
42
Downloads
241
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
993
Downloads
2,853
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,323
Downloads
4,238
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
192
Downloads
1,258
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
196
Downloads
1,257
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
175
Downloads
935
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
824
Downloads
8,755
Views
Citations
Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment
(Articles)
Guo-Jun Ji
Journal of Service Science and Management
Vol.1 No.1
,June 10, 2008
DOI:
10.4236/jssm.2008.11005
8,562
Downloads
16,919
Views
Citations
Appraising the Frontiers and Limits of the Inter-American Human Rights System and Its Relevance to International Human Rights Law
(Articles)
Enya Nwocha
Beijing Law Review
Vol.10 No.1
,March 4, 2019
DOI:
10.4236/blr.2019.101011
1,059
Downloads
2,656
Views
Citations
Citizen-Centric Complaint Reporting and Analyzing Mechanism
(Articles)
Ahsan Ullah
,
Tonmoy Singha
,
Hamidur Rahman Sarker
,
Fatema Jahan Pia
,
Afzal Hossain
Journal of Software Engineering and Applications
Vol.16 No.6
,June 30, 2023
DOI:
10.4236/jsea.2023.166013
100
Downloads
744
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,810
Downloads
16,175
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
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