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ISSN
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Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
108
Downloads
744
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
360
Downloads
2,835
Views
Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review
(Articles)
Fei Wu
,
Nadezda Sorokina
,
Eka Diraksa Putra
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113069
431
Downloads
2,393
Views
Citations
Air Compressor Control System for Energy Saving in Locomotive Service Plant
(Articles)
Wenyu Mo
Journal of Electromagnetic Analysis and Applications
Vol.1 No.2
,June 25, 2009
DOI:
10.4236/jemaa.2009.12018
8,640
Downloads
16,044
Views
Citations
Slope Stability Analysis of Itakpe Iron Ore Mine, Itakpe, Nigeria
(Articles)
Rasheed A. Adebimpe
,
Jide Muili Akande
,
Chinwuba Arum
Engineering
Vol.3 No.6
,June 23, 2011
DOI:
10.4236/eng.2011.36072
7,363
Downloads
13,660
Views
Citations
Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,892
Downloads
13,469
Views
Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
,April 28, 2024
DOI:
10.4236/jssm.2024.172007
44
Downloads
126
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,270
Downloads
3,931
Views
Citations
This article belongs to the Special Issue on
Public Management
The Application of Mobile Money and Mobile Banking to Digital Transformation: State of Play in Burundi and within the Countries of the East African Community
(Articles)
Apollinaire Bigirimana
,
Jérémie Ndikumagenge
,
Sami Tabbane
Open Journal of Business and Management
Vol.12 No.3
,May 20, 2024
DOI:
10.4236/ojbm.2024.123087
30
Downloads
115
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
470
Downloads
3,097
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,264
Downloads
19,378
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
740
Downloads
3,048
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,400
Downloads
4,906
Views
Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands
(Articles)
Ningbo Wang
,
Chenggang Li
Open Journal of Social Sciences
Vol.6 No.3
,April 9, 2018
DOI:
10.4236/jss.2018.63022
3,377
Downloads
17,297
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
367
Downloads
914
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
809
Downloads
2,067
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
231
Downloads
932
Views
Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance
(Articles)
Abdoulaye H. Toure
American Journal of Industrial and Business Management
Vol.13 No.11
,November 22, 2023
DOI:
10.4236/ajibm.2023.1311067
118
Downloads
427
Views
Citations
Lateral Stress Concentration in Localized Interlayer Rock Stratum and the Impact on Deep Multi-Seam Coal Mining
(Articles)
Mingwei Zhang
,
Hideki Shimada
,
Takashi Sasaoka
,
Kikuo Matsui
International Journal of Geosciences
Vol.4 No.9
,November 13, 2013
DOI:
10.4236/ijg.2013.49119
4,625
Downloads
7,311
Views
Citations
Assessment of Sub-Endometrial Junction Zone by 3-Dimensional Transvaginal Ultrasound in Unexplained Recurrent Implantation Failure and Its Effect on ICSI Outcomes
(Articles)
Abd El-Naser Abd El-Gaber Ali
,
Syed A. Taha
,
Mohammed F. Abd El-Ghany
,
Mustafa M. Khodry
,
Ahmed M. Abbas
Open Journal of Obstetrics and Gynecology
Vol.9 No.1
,January 14, 2019
DOI:
10.4236/ojog.2019.91006
786
Downloads
1,539
Views
Citations
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