Login
Login
切换导航
Home
Articles
Journals
Books
News
About
Services
Submit
Home
Journal
Articles
Journals A-Z
Browse Subjects
Biomedical & Life Sci.
Business & Economics
Chemistry & Materials Sci.
Computer Sci. & Commun.
Earth & Environmental Sci.
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sci. & Humanities
Browse Subjects
Biomedical & Life Sciences
Business & Economics
Chemistry & Materials Science
Computer Science & Communications
Earth & Environmental Sciences
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sciences & Humanities
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Complete Matching
Editorial Board
Show/Hide Options
Show/Hide Options
All
Title
Abstract
Keywords
DOI
Author
Journal
Affiliation
ISSN
Subject
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,524
Downloads
9,778
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
820
Downloads
1,678
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
886
Downloads
2,777
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,240
Downloads
12,648
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
945
Downloads
11,452
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
162
Downloads
1,191
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
116
Downloads
748
Views
Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
23
Downloads
102
Views
Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact
(Articles)
Daissy Moya Sanchez
,
Ramon Martin Guart
,
Andrea Ramírez Moya
,
Joaquim Majó Fernández
Open Journal of Social Sciences
Vol.12 No.6
,June 21, 2024
DOI:
10.4236/jss.2024.126014
15
Downloads
72
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,766
Downloads
9,812
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,651
Downloads
15,767
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,613
Downloads
9,349
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,245
Downloads
3,495
Views
Citations
Modelling of Internal Stresses in Sheet Glass during the Cooling
(Articles)
Saci Benbahouche
,
Fouad Roumili
,
Jean-Christophe Sangleboeuf
World Journal of Nano Science and Engineering
Vol.1 No.2
,June 29, 2011
DOI:
10.4236/wjnse.2011.12004
6,546
Downloads
11,925
Views
Citations
Internal Resource Audit for Strategists—A Proposal
(Articles)
Tom Connor
iBusiness
Vol.3 No.3
,September 29, 2011
DOI:
10.4236/ib.2011.33038
8,158
Downloads
17,123
Views
Citations
Simulation in Residency Training: A Review
(Articles)
Michael T. Flannery
,
Sharon Zahorsky
Creative Education
Vol.5 No.1
,January 26, 2014
DOI:
10.4236/ce.2014.51007
4,994
Downloads
7,002
Views
Citations
The Application of XBRL in Enterprises’ Internal Control Report
(Articles)
Renyu Hu
,
Kaishi Ni
Theoretical Economics Letters
Vol.5 No.2
,March 27, 2015
DOI:
10.4236/tel.2015.52022
4,917
Downloads
6,324
Views
Citations
Epidemiology of Anemia at the Internal Medicine Department in Borgou Departmental Hospital Center (DHC) in Parakou (Benin)
(Articles)
Comlan Albert Dovonou
,
Adébayo Alassani
,
Cossi Angelo Attinsounon
,
Serge Ade
,
Kadidjatou Sake
,
Jivaterd Degla
,
Séraphin Ahoui
,
Moïse Adegbindin
,
Prosper Gandaho
,
Djimon Marcel Zannou
,
Fabien Houngbe
,
Isidore Zohoun
Open Journal of Internal Medicine
Vol.8 No.2
,April 3, 2018
DOI:
10.4236/ojim.2018.82013
922
Downloads
1,845
Views
Citations
On the Role of Internal Audit in Corporate Governance
(Articles)
Jianjun Zou
American Journal of Industrial and Business Management
Vol.9 No.1
,January 10, 2019
DOI:
10.4236/ajibm.2019.91005
7,438
Downloads
15,167
Views
Citations
A Review of Domestic Internal Control Literature in Recent Years
(Articles)
Yixin Yuan
Modern Economy
Vol.10 No.4
,April 19, 2019
DOI:
10.4236/me.2019.104085
1,576
Downloads
3,651
Views
Citations
<
1
2
3
...
>
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Free SCIRP Newsletters
Home
Journals A-Z
Subject
Books
Sitemap
Contact Us
About SCIRP
Publication Fees
For Authors
Peer-Review Issues
Special Issues
News
Service
Manuscript Tracking System
Subscription
Translation & Proofreading
FAQ
Volume & Issue
Policies
Open Access
Publication Ethics
Preservation
Retraction
Privacy Policy
Copyright © 2006-2024 Scientific Research Publishing Inc. All Rights Reserved.
Top