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ISSN
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Brand Equity and Brand Loyalty in the Internet Banking Context: FIMIX-PLS Market Segmentation
(Articles)
Sandra Maria Correia Loureiro
,
Francisco Javier Miranda
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44054
12,532
Downloads
21,080
Views
Citations
Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction
(Articles)
Donghong Ding
,
Haiyan Lu
,
Yi Song
,
Qing Lu
iBusiness
Vol.4 No.3
,September 27, 2012
DOI:
10.4236/ib.2012.43026
15,926
Downloads
27,501
Views
Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,465
Downloads
15,894
Views
Citations
Service Quality Experience and Customers’ Behavioural Intentions in Active Sport Tourism
(Articles)
Anna Romiti
,
Daria Sarti
Modern Economy
Vol.7 No.12
,November 1, 2016
DOI:
10.4236/me.2016.712127
3,613
Downloads
8,136
Views
Citations
This article belongs to the Special Issue on
Marketing
A Study of Tourist Loyalty Driving Factors from Employee Satisfaction Perspective
(Articles)
Ronglin Xu
,
Jianqiong Wang
American Journal of Industrial and Business Management
Vol.6 No.12
,December 23, 2016
DOI:
10.4236/ajibm.2016.612105
2,061
Downloads
5,199
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,524
Downloads
9,778
Views
Citations
RETRACTED:
The Influence Factors of Brand Loyalty: Mobile Phone Industry
(Articles)
Zyeinyelkhaan Khundyz
American Journal of Industrial and Business Management
Vol.8 No.6
,June 27, 2018
DOI:
10.4236/ajibm.2018.86108
1,740
Downloads
6,332
Views
Citations
Environmental Forces underneath the Innovativeness of Manufacturing Firms
(Articles)
Jeffrey Yi-Lin Forrest
,
Canchu Lin
,
Sunita Mondal
,
Reginald Tucker
Theoretical Economics Letters
Vol.9 No.5
,June 14, 2019
DOI:
10.4236/tel.2019.95088
757
Downloads
1,380
Views
Citations
Brand Loyalty in a Bertrand-Type Oligopoly Setting
(Articles)
Demetri Kantarelis
American Journal of Industrial and Business Management
Vol.9 No.12
,December 24, 2019
DOI:
10.4236/ajibm.2019.912149
827
Downloads
2,001
Views
Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization
(Articles)
Yunxia Shi
,
Xinxin Bao
,
Chunhao Ma
,
Wenpei Wei
Journal of Service Science and Management
Vol.13 No.3
,June 10, 2020
DOI:
10.4236/jssm.2020.133033
640
Downloads
2,492
Views
Citations
The Impact of Marketing Mix Elements on Brand Loyalty towards Speech Therapy in Health Science Industry Malaysia
(Articles)
Masri bin Abdul Lasi
,
Tan Cheng Man
American Journal of Industrial and Business Management
Vol.10 No.9
,September 18, 2020
DOI:
10.4236/ajibm.2020.109100
1,083
Downloads
4,124
Views
Citations
Self-Identity and Academic Achievement among Secondary School Students in Malaysia
(Articles)
Zamli Toti
,
Shahlan Surat
,
Muhammad Syawal Amran
,
Shalinawati Ramli
Creative Education
Vol.11 No.10
,October 16, 2020
DOI:
10.4236/ce.2020.1110139
1,012
Downloads
6,674
Views
Citations
Exploring the Relationships of Experiential Value, Destination Image and Destination Loyalty: A Case of Macau Food Festival
(Articles)
Yitong Deng
,
Ying Tang
Journal of Service Science and Management
Vol.13 No.6
,December 31, 2020
DOI:
10.4236/jssm.2020.136052
1,423
Downloads
3,124
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,240
Downloads
12,648
Views
Citations
Effect of Packaging on Perceived Quality and Brand Loyalty: The Mediating Role of Brand Association in Over-the-Counter Market
(Articles)
John Mensah
,
Peter Kwasi Oppong
,
Matilda Addae
Open Journal of Business and Management
Vol.10 No.1
,January 18, 2022
DOI:
10.4236/ojbm.2022.101018
760
Downloads
5,286
Views
Citations
Exploring the Nexus between Packaging, Quality, Equity and Loyalty in Drug Industry
(Articles)
Peter Kwasi Oppong
,
Joseph Owusu
,
Paul Hammond
,
Edmond Amissah
Open Journal of Business and Management
Vol.10 No.5
,September 7, 2022
DOI:
10.4236/ojbm.2022.105121
172
Downloads
762
Views
Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China
(Articles)
Zhide Luo
,
Ador G. Paulino
Journal of Service Science and Management
Vol.16 No.3
,May 5, 2023
DOI:
10.4236/jssm.2023.163011
159
Downloads
790
Views
Citations
The Influence of Nationalism on Consumers Loyalty: Taking Multinational Corporations’ Sustainable Development in China as an Example
(Articles)
Bo Wu
,
Hamrila Binti Abdul Latif
,
Xiaoran Li
iBusiness
Vol.15 No.4
,December 27, 2023
DOI:
10.4236/ib.2023.154017
100
Downloads
528
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
116
Downloads
748
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,878
Downloads
35,900
Views
Citations
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