Information Technology Service Management Process - Articles

Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1，February 25, 2011

DOI: 10.4236/ti.2011.21005 9,188 Downloads 16,646 Views Citations
Insights from Architectural Elements of a Service Transformation Process— A Literature Review (Articles)

Githii Michael Wainaina

Journal of Service Science and Management Vol.15 No.3，June 30, 2022

DOI: 10.4236/jssm.2022.153015 224 Downloads 1,099 Views Citations
Case Study on the Lean Six Sigma Management for Information Technology Service Management Project of G Commercial Bank (Articles)

Yongmei Xu, Fan Zhang, Xiaowen Ye

Technology and Investment Vol.4 No.2，May 24, 2013

DOI: 10.4236/ti.2013.42009 8,448 Downloads 13,417 Views Citations
Analysis on the Mindbugs in Information Technology Service Management Project Implementation (Articles)

Jiangping Wan, Dan Wan

Technology and Investment Vol.2 No.3，August 24, 2011

DOI: 10.4236/ti.2011.23019 7,384 Downloads 11,666 Views Citations
Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement (Articles)

Merat Ziyarazavi, Christer Magnusson, Torbjorn Tergesten

Journal of Service Science and Management Vol.5 No.4，December 26, 2012

DOI: 10.4236/jssm.2012.54038 4,136 Downloads 7,270 Views Citations
Information-Intensive Operations-Based Service Process Classification (Articles)

Githii Michael Wainaina

Journal of Service Science and Management Vol.15 No.3，June 28, 2022

DOI: 10.4236/jssm.2022.153012 189 Downloads 1,085 Views Citations
Relationship Marketing and Information Technology’s Impact on Customer Satisfaction and Commitment (Articles)

Kamal Abubakar Abraham Sleiman, Xiangyu Cai, Juanli Lan, Hongzhen Lei, Ru Liu

Open Journal of Business and Management Vol.9 No.3，April 16, 2021

DOI: 10.4236/ojbm.2021.93055 1,757 Downloads 7,231 Views Citations
Using the Analytical Hierarchy Process Model in the Prioritization of Information Assurance Defense In-Depth Measures?—A Quantitative Study (Articles)

Rodney Alexander

Journal of Information Security Vol.8 No.3，July 6, 2017

DOI: 10.4236/jis.2017.83011 1,444 Downloads 3,205 Views Citations
Operations & Maintenance Business Model Transformation—Multiple Case Studies (Articles)

Harri Hyvönen

Modern Economy Vol.5 No.13，December 4, 2014

DOI: 10.4236/me.2014.513108 3,475 Downloads 4,651 Views Citations
Current Status of the Use of Cloud Computing in SMEs in the City of Latacunga, Ecuador (Articles)

Gabriela Cajamarca-Palomo, Mauricio Quisimalin-Santamaría, Patricio Medina-Chicaiza

Open Journal of Business and Management Vol.7 No.2，April 4, 2019

DOI: 10.4236/ojbm.2019.72043 1,167 Downloads 2,730 Views Citations
Mashup-Technology in Web-Based GIS Design (Articles)

P. V. Senchenko, Yu. B. Gritsenko, O. I. Zhukovskiy, Yu. P. Ekhlakov

Journal of Software Engineering and Applications Vol.6 No.7B，October 23, 2013

DOI: 10.4236/jsea.2013.67B003 3,263 Downloads 4,774 Views Citations
Robust Service Time Measurement Using Comparison Sequential Test (Articles)

Yefim Haim Michlin, Genady Ya. Grabarnik, Larisa Shwartz, Ofer Shaham

Journal of Service Science and Management Vol.8 No.5，October 20, 2015

DOI: 10.4236/jssm.2015.85072 2,983 Downloads 3,712 Views Citations
The Relationship between Efficiency and Level of Satisfaction on CPD among Teachers (Articles)

Mohd Jasmy Abd Rahman, Low Weng Sheng, Md. Yusoff Daud, Nur Kamariah Ensimau

Creative Education Vol.10 No.12，November 30, 2019

DOI: 10.4236/ce.2019.1012246 720 Downloads 1,839 Views Citations
This article belongs to the Special Issue on Teaching and Learning
Consumer Risk Perceptions in Mobile Health Services Adoption: Do They Matter? (Articles)

Mihail Cocosila, Ofir Turel

E-Health Telecommunication Systems and Networks Vol.11 No.2，June 29, 2022

DOI: 10.4236/etsn.2022.112005 297 Downloads 1,036 Views Citations
The Technical Conditions of Modern Logistics (Articles)

Zhaojiang Dong

Open Journal of Social Sciences Vol.1 No.5，November 7, 2013

DOI: 10.4236/jss.2013.15005 8,394 Downloads 12,041 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4，December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,488 Downloads 16,073 Views Citations
ERP System Implementation Based SOA under SaaS Model (Articles)

Danyang Zhao, Feng Ye

American Journal of Industrial and Business Management Vol.4 No.7，July 9, 2014

DOI: 10.4236/ajibm.2014.47043 4,769 Downloads 6,856 Views Citations
BPM Architecture Design Based on Cloud Computing (Articles)

Zhenyu Fang, Changqing Yin

Intelligent Information Management Vol.2 No.5，June 1, 2010

DOI: 10.4236/iim.2010.25039 11,568 Downloads 21,075 Views Citations
SOA Based Municipal Information Management Basic Platform (Articles)

Wen ZENG, Jianjun LV, Xincai WU

Journal of Geographic Information System Vol.1 No.1，September 8, 2009

DOI: 10.4236/jgis.2009.11002 6,122 Downloads 10,523 Views Citations
The Problems of the Exploitation of Industry Technology Roadmap and the Implications of the Science Management of Local Government (Articles)

Min Liu, Fugang Zhao

American Journal of Industrial and Business Management Vol.5 No.11，November 11, 2015

DOI: 10.4236/ajibm.2015.511066 3,483 Downloads 4,466 Views Citations

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