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Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
859
Downloads
3,022
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,198
Downloads
13,334
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
901
Downloads
11,792
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
157
Downloads
1,245
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
99
Downloads
626
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,733
Downloads
9,974
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,617
Downloads
19,346
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,590
Downloads
9,700
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,385
Downloads
8,172
Views
Citations
On the Value Connotation of MOOC and Value Orientation of Development of Chinese MOOC
(Articles)
Zhaoyang Xu
Open Journal of Social Sciences
Vol.4 No.1
,January 14, 2016
DOI:
10.4236/jss.2016.41002
2,675
Downloads
3,507
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,335
Downloads
10,253
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,080
Downloads
14,271
Views
Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,068
Downloads
7,239
Views
Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
(Articles)
Guenka Petrova
,
Nikolay Mateev
,
Dimitar Barumov
,
Lily Peikova
,
Maria Dimitrova
,
Manoela Manova
Modern Economy
Vol.4 No.9
,September 5, 2013
DOI:
10.4236/me.2013.49060
3,903
Downloads
6,482
Views
Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit
(Articles)
Anne-Maarit Majanoja
,
Michael C. Loney
,
Björn Wörlund
,
Linnéa Linko
,
Ville Leppänen
American Journal of Industrial and Business Management
Vol.4 No.8
,August 25, 2014
DOI:
10.4236/ajibm.2014.48050
5,309
Downloads
7,542
Views
Citations
Determinants of Online Banking Adoption among Ghanaian University Students
(Articles)
Benjamin B. Angenu
,
Fedelis Quansah
,
Abednego F. Okoe
Journal of Service Science and Management
Vol.8 No.2
,April 1, 2015
DOI:
10.4236/jssm.2015.82020
4,040
Downloads
5,977
Views
Citations
Airport Management—Value of Customer Display Systems
(Articles)
Adam Marks
,
Maytha AL-Ali
,
Kees Rietsema
Intelligent Information Management
Vol.7 No.5
,September 23, 2015
DOI:
10.4236/iim.2015.75021
6,640
Downloads
8,550
Views
Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China
(Articles)
Junwu Chai
,
Pengfei Chang
,
Zhenhua Wang
,
Yaw Brew
American Journal of Industrial and Business Management
Vol.5 No.10
,October 27, 2015
DOI:
10.4236/ajibm.2015.510061
4,085
Downloads
7,210
Views
Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree
(Articles)
Haiying Ma
American Journal of Industrial and Business Management
Vol.5 No.12
,December 24, 2015
DOI:
10.4236/ajibm.2015.512078
5,561
Downloads
7,137
Views
Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty
(Articles)
Shupan Wang
,
Jinhua Tong
,
Danting Zhou
Open Journal of Business and Management
Vol.4 No.1
,January 25, 2016
DOI:
10.4236/ojbm.2016.41016
4,613
Downloads
6,518
Views
Citations
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