Customer Prosumption - Articles - Scientific Research Publishing

A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2，March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,242 Downloads 14,517 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4，August 29, 2023

DOI: 10.4236/jssm.2023.164026 264 Downloads 1,219 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6，November 24, 2023

DOI: 10.4236/jssm.2023.166036 146 Downloads 655 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2，February 11, 2025

DOI: 10.4236/jcc.2025.132001 49 Downloads 324 Views Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay) (Articles)

Md. Estiak Ibne Monjur, Abu Hurira Rifat, Md. Rasidul Islam, Md. Ratan Bhuiyan

Open Journal of Business and Management Vol.11 No.5，September 21, 2023

DOI: 10.4236/ojbm.2023.115132 838 Downloads 5,563 Views Citations
E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3，September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,173 Downloads 21,233 Views Citations
Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4，May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,022 Downloads 21,264 Views Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4，December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,440 Downloads 10,768 Views Citations
Churn Forecast Based on Two-step Classification in Security Industry (Articles)

Ying Li, Ziyang Deng, Qiang Qian, Rui Xu

Intelligent Information Management Vol.3 No.4，July 15, 2011

DOI: 10.4236/iim.2011.34019 5,803 Downloads 9,580 Views Citations
Customer Segmentation Using CLV Elements (Articles)

Mitra Bokaei Hosseni, Mohammad Jafar Tarokh

Journal of Service Science and Management Vol.4 No.3，September 29, 2011

DOI: 10.4236/jssm.2011.43034 8,324 Downloads 14,884 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4，December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,647 Downloads 10,615 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2，February 23, 2012

DOI: 10.4236/psych.2012.32030 7,530 Downloads 15,024 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3，September 28, 2012

DOI: 10.4236/ib.2012.43030 5,338 Downloads 8,903 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B，November 8, 2013

DOI: 10.4236/ib.2013.53B018 3,918 Downloads 5,537 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4，December 20, 2013

DOI: 10.4236/ib.2013.54020 7,153 Downloads 11,364 Views Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety (Articles)

Yuan Chen, Xiaogang Tang, Kangyu Chen, Hui Liu

Journal of Agricultural Chemistry and Environment Vol.3 No.4B，October 28, 2014

DOI: 10.4236/jacen.2014.34B002 3,738 Downloads 5,029 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6，December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,556 Downloads 5,272 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4，April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,323 Downloads 4,596 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6，June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,316 Downloads 8,022 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3，August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,588 Downloads 6,795 Views Citations

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