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An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations
(Articles)
Salah Alolayan
,
Saleem Hashmi
,
Bekir Yilbas
,
Hosny Hamdy
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61009
7,893
Downloads
12,171
Views
Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China
(Articles)
Shahzad Ahmad Khan
,
Yan Liang
,
Sumaira Shahzad
Journal of Service Science and Management
Vol.8 No.3
,May 8, 2015
DOI:
10.4236/jssm.2015.83032
22,782
Downloads
30,781
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
737
Downloads
3,007
Views
Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation)
(Articles)
Madad Ali
,
Fahad Asmi
,
Md. Mashiur Rahman
,
Naveed Malik
,
Muhammad Salman Ahmad
Open Journal of Social Sciences
Vol.5 No.9
,September 21, 2017
DOI:
10.4236/jss.2017.59013
2,496
Downloads
10,813
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,362
Downloads
4,822
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
365
Downloads
899
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
798
Downloads
2,019
Views
Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
(Articles)
Chabo Byaene Alain
,
Mabela Makengo Matendo Rostin
,
Konde Nkiama Numbi Joël
,
Muhindo Mavoko Hypolite
,
Kayembe Nzongola-Nkasu Donatien
,
Tanon Aristophane Koffi
,
Muwonga Masidi Jérémie
,
Situakibanza Nani-Tuma Hippolyte
American Journal of Industrial and Business Management
Vol.11 No.5
,May 21, 2021
DOI:
10.4236/ajibm.2021.115030
282
Downloads
1,593
Views
Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana
(Articles)
Rose Yankah
,
Francis Osei
,
Samuel Owusu-Mensah
,
Poku Julia Agyapong
Open Journal of Business and Management
Vol.10 No.5
,September 23, 2022
DOI:
10.4236/ojbm.2022.105132
488
Downloads
4,471
Views
Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction
(Articles)
Jing Zhang
,
Baocheng Ding
Journal of Applied Mathematics and Physics
Vol.11 No.6
,June 30, 2023
DOI:
10.4236/jamp.2023.116116
100
Downloads
406
Views
Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank
(Articles)
Cynthia Chungu
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.3
,May 23, 2024
DOI:
10.4236/ojbm.2024.123093
10
Downloads
46
Views
Citations
An Assessment of Villagers’ Satisfaction with the Quality of Construction-Related Services Based on the SERVQUAL Model
(Articles)
Naser Shafieisabet
,
Behzad Doostisabzi
,
Shahryar Azharianfar
Current Urban Studies
Vol.5 No.1
,March 3, 2017
DOI:
10.4236/cus.2017.51002
2,372
Downloads
4,629
Views
Citations
The Effects of Service Quality on Customer Satisfaction in Higher Learning Institutions in Tanzania
(Articles)
Winfrida Kobero
,
Omary Swallehe
Open Journal of Business and Management
Vol.10 No.3
,May 27, 2022
DOI:
10.4236/ojbm.2022.103074
608
Downloads
6,468
Views
Citations
Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.3
,May 23, 2013
DOI:
10.4236/ajor.2013.33031
4,238
Downloads
6,443
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,261
Downloads
3,850
Views
Citations
This article belongs to the Special Issue on
Public Management
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,073
Downloads
16,317
Views
Citations
Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.4
,July 12, 2013
DOI:
10.4236/ajor.2013.34037
5,002
Downloads
8,476
Views
Citations
Influencing Factors on Tourists’ Purchase Intention for Intangible Cultural Heritage Souvenir: A Case of Wangkui Shadow Souvenir
(Articles)
Haiying Liu
,
Chanchai Bunchapatanasakda
,
Chuantong Zhang
,
Shujuan Zhao
,
Dan Wang
Modern Economy
Vol.10 No.11
,November 21, 2019
DOI:
10.4236/me.2019.1011142
1,204
Downloads
2,146
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,799
Downloads
16,150
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,745
Downloads
5,568
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
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