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Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,488
Downloads
9,707
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,217
Downloads
12,558
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
106
Downloads
624
Views
Citations
Economic Regulation and Corporate Governance: The Case of Wirecard
(Articles)
Frederick Betz
,
Michael Kim
Modern Economy
Vol.12 No.9
,September 29, 2021
DOI:
10.4236/me.2021.129072
1,224
Downloads
7,109
Views
Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
,April 2, 2020
DOI:
10.4236/jss.2020.84002
1,901
Downloads
5,616
Views
Citations
Determinants of Online Banking Adoption among Ghanaian University Students
(Articles)
Benjamin B. Angenu
,
Fedelis Quansah
,
Abednego F. Okoe
Journal of Service Science and Management
Vol.8 No.2
,April 1, 2015
DOI:
10.4236/jssm.2015.82020
4,043
Downloads
5,676
Views
Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty
(Articles)
Shupan Wang
,
Jinhua Tong
,
Danting Zhou
Open Journal of Business and Management
Vol.4 No.1
,January 25, 2016
DOI:
10.4236/ojbm.2016.41016
4,618
Downloads
6,316
Views
Citations
The Importance of Corporate Social Responsibility in Recruitment: Between Saying and Doing
(Articles)
Mary B. Frambo
,
Hans Kok
,
Bruno Fon
Journal of Human Resource and Sustainability Studies
Vol.9 No.4
,December 16, 2021
DOI:
10.4236/jhrss.2021.94038
398
Downloads
2,415
Views
Citations
The Impact of Corporate Governance and Financial Leverage on the Performance of Local Thai Banks Using Corporate Social Responsibility as a Mediator
(Articles)
Aamir Sarwar
,
Mamdouh Abdulaziz Saleh Al-Faryan
,
Sara Saeed
Theoretical Economics Letters
Vol.12 No.1
,January 19, 2022
DOI:
10.4236/tel.2022.121003
779
Downloads
3,310
Views
Citations
Moderation Effect of Perceived Benefits of Loyalty Programs on the Link between Store Attributes and Customer Loyalty
(Articles)
Santosh Kumar Alreddy
,
Dwarakanath Siriguppi
,
Mohandas J. Menon
Theoretical Economics Letters
Vol.9 No.6
,August 29, 2019
DOI:
10.4236/tel.2019.96133
1,099
Downloads
2,940
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,064
Downloads
11,356
Views
Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
,April 28, 2024
DOI:
10.4236/jssm.2024.172007
33
Downloads
98
Views
Citations
Corporate Criminal Responsibility in China: Legislations and Its Deficiency
(Articles)
Yingjun Zhang
Beijing Law Review
Vol.3 No.3
,September 28, 2012
DOI:
10.4236/blr.2012.33013
10,942
Downloads
14,420
Views
Citations
Corporate Entrepreneurship and Agency Cost: A Theoretical Perspective
(Articles)
Syed Zulfiqar Ali Shah
,
Nousheen Tariq Bhutta
Open Journal of Accounting
Vol.2 No.3
,July 17, 2013
DOI:
10.4236/ojacct.2013.23010
8,617
Downloads
12,782
Views
Citations
Establishing a Different Dimension of Citizen Security: The Case for Special Protection for Whistleblowers
(Articles)
David Lewis
,
Joshua Castellino
Beijing Law Review
Vol.4 No.4
,December 30, 2013
DOI:
10.4236/blr.2013.44024
4,875
Downloads
6,977
Views
Citations
Corporate Governance, Institutional Environment, Behavioral Corporate Finance and Inefficient Investment
(Articles)
Qi-An Luo
,
Hong-Fei Ye
Journal of Service Science and Management
Vol.8 No.3
,June 30, 2015
DOI:
10.4236/jssm.2015.83046
4,320
Downloads
6,211
Views
Citations
Corporate Governance and Ethical Compliance—Deriving Values from Indian Mythology
(Articles)
Gourav Vallabh
,
Garima Dadhich
Theoretical Economics Letters
Vol.6 No.5
,October 20, 2016
DOI:
10.4236/tel.2016.65108
3,320
Downloads
7,790
Views
Citations
Impact of Intangibles on Corporate Value
(Articles)
Kazunori Ito
,
Shu Umeda
,
Hiroyuki Sekiya
Journal of Human Resource and Sustainability Studies
Vol.8 No.2
,June 9, 2020
DOI:
10.4236/jhrss.2020.82008
798
Downloads
2,125
Views
Citations
A Comprehensive Framework of Corporate Strategies Leveraging Open Innovation
(Articles)
Babak Ziyae
Journal of Service Science and Management
Vol.10 No.6
,December 25, 2017
DOI:
10.4236/jssm.2017.106042
1,516
Downloads
2,816
Views
Citations
Auditors’ Perceptions of Corporate Governance in Hong Kong
(Articles)
Philip Law
,
Desmond Yuen
Open Journal of Accounting
Vol.7 No.1
,January 18, 2018
DOI:
10.4236/ojacct.2018.71006
1,650
Downloads
3,974
Views
Citations
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