customer satisfaction - Articles - Scientific Research Publishing

Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4，November 12, 2021

DOI: 10.4236/ti.2021.124013 568 Downloads 3,060 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2，March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,292 Downloads 15,098 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4，August 29, 2023

DOI: 10.4236/jssm.2023.164026 285 Downloads 1,306 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3，May 29, 2020

DOI: 10.4236/ojbm.2020.83084 955 Downloads 2,637 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1，February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,376 Downloads 16,157 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2，June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,038 Downloads 13,884 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4，December 9, 2011

DOI: 10.4236/ib.2011.34050 6,093 Downloads 11,437 Views Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals (Articles)

Andi Mwegerano, Pekka Kytösaho, Aulis Tuominen

iBusiness Vol.4 No.2，June 20, 2012

DOI: 10.4236/ib.2012.42013 3,574 Downloads 6,067 Views Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,048 Downloads 12,609 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2，April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,548 Downloads 11,457 Views Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3，May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,453 Downloads 34,721 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4，April 25, 2017

DOI: 10.4236/oalib.1103402 788 Downloads 3,529 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9，September 21, 2017

DOI: 10.4236/jss.2017.59013 2,713 Downloads 11,981 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3，March 20, 2018

DOI: 10.4236/jcc.2018.63003 2,835 Downloads 5,917 Views Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12，December 27, 2018

DOI: 10.4236/oalib.1104917 406 Downloads 1,107 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4，April 30, 2019

DOI: 10.4236/tel.2019.94078 895 Downloads 2,499 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5，May 21, 2021

DOI: 10.4236/ajibm.2021.115030 476 Downloads 2,706 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5，September 23, 2022

DOI: 10.4236/ojbm.2022.105132 743 Downloads 6,311 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6，June 30, 2023

DOI: 10.4236/jamp.2023.116116 239 Downloads 807 Views Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank (Articles)

Cynthia Chungu, Jackson Phiri

Open Journal of Business and Management Vol.12 No.3，May 23, 2024

DOI: 10.4236/ojbm.2024.123093 276 Downloads 2,100 Views Citations

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