Customer Behavior - Articles - Scientific Research Publishing

Study on the Strategy of Customer Participation in Service Innovation in Virtual Community (Articles)

Shi Zeng

American Journal of Industrial and Business Management Vol.8 No.6，June 14, 2018

DOI: 10.4236/ajibm.2018.86099 900 Downloads 2,899 Views Citations
Customer Concentration and Corporate Violations (Articles)

Feng Qian

American Journal of Industrial and Business Management Vol.8 No.11，November 19, 2018

DOI: 10.4236/ajibm.2018.811144 1,142 Downloads 2,464 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,344 Downloads 4,916 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria (Articles)

Omoneye O. Olasanmi

American Journal of Industrial and Business Management Vol.9 No.6，June 30, 2019

DOI: 10.4236/ajibm.2019.96095 7,627 Downloads 15,477 Views Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5，August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,259 Downloads 5,854 Views Citations
An Optimal Control Approach to Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren

iBusiness Vol.12 No.4，December 23, 2020

DOI: 10.4236/ib.2020.124011 572 Downloads 1,571 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4，April 30, 2021

DOI: 10.4236/oalib.1107288 981 Downloads 22,205 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8，August 2, 2022

DOI: 10.4236/oalib.1108874 259 Downloads 1,813 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2，March 17, 2023

DOI: 10.4236/ojbm.2023.112030 417 Downloads 1,900 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7，July 14, 2023

DOI: 10.4236/me.2023.147048 143 Downloads 822 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1，January 18, 2024

DOI: 10.4236/ojbm.2024.121012 146 Downloads 569 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Aviation Safety and Data Mining in Marketing Dimension (Articles)

Sevgi Adigüzel, Murat Başal, Emel Saraç

Advances in Aerospace Science and Technology Vol.9 No.3，September 23, 2024

DOI: 10.4236/aast.2024.93009 97 Downloads 625 Views Citations
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11，November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 73 Downloads 432 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1，March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,741 Downloads 13,944 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61010 24,600 Downloads 39,664 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1，January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,391 Downloads 6,767 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,039 Downloads 12,009 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,367 Downloads 12,682 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6，August 22, 2019

DOI: 10.4236/tel.2019.96123 1,036 Downloads 2,837 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10，October 17, 2019

DOI: 10.4236/jss.2019.710006 539 Downloads 1,739 Views Citations

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