Customer Satisfaction - Articles - Scientific Research Publishing

Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3, September 13, 2016

DOI: 10.4236/ib.2016.83006 4,494 Downloads 14,391 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,582 Downloads 13,448 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4, November 12, 2021

DOI: 10.4236/ti.2021.124013 688 Downloads 3,693 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2, March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,468 Downloads 16,208 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4, August 29, 2023

DOI: 10.4236/jssm.2023.164026 464 Downloads 1,990 Views Citations
CSR Impact of Bangladeshi Bank on Consumer Loyalty: Trust and Satisfaction Roles during COVID-19 (Articles)

Md Jahir Uddin Khan, Shouming Chen, Md Zakir Hossain Khan, Md Abid Hasan

Open Journal of Business and Management Vol.13 No.6, November 27, 2025

DOI: 10.4236/ojbm.2025.136233 90 Downloads 509 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3, May 29, 2020

DOI: 10.4236/ojbm.2020.83084 1,065 Downloads 3,071 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,935 Downloads 22,694 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,265 Downloads 14,485 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4, December 9, 2011

DOI: 10.4236/ib.2011.34050 6,231 Downloads 11,834 Views Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals (Articles)

Andi Mwegerano, Pekka Kytösaho, Aulis Tuominen

iBusiness Vol.4 No.2, June 20, 2012

DOI: 10.4236/ib.2012.42013 3,697 Downloads 6,411 Views Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,208 Downloads 13,128 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2, April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,722 Downloads 12,132 Views Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3, May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,928 Downloads 36,878 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4, April 25, 2017

DOI: 10.4236/oalib.1103402 877 Downloads 3,890 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9, September 21, 2017

DOI: 10.4236/jss.2017.59013 2,919 Downloads 12,993 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3, March 20, 2018

DOI: 10.4236/jcc.2018.63003 3,039 Downloads 6,688 Views Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12, December 27, 2018

DOI: 10.4236/oalib.1104917 451 Downloads 1,388 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4, April 30, 2019

DOI: 10.4236/tel.2019.94078 1,012 Downloads 2,902 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5, May 21, 2021

DOI: 10.4236/ajibm.2021.115030 646 Downloads 3,679 Views Citations

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