customer satisfaction - Articles - Scientific Research Publishing

Evidence Implementation Plan (Articles)

Nader Saadeh

Journal of Service Science and Management Vol.12 No.3，April 2, 2019

DOI: 10.4236/jssm.2019.123021 908 Downloads 1,738 Views Citations
Assessing the Impact of Sanitation on Customer Retention: A Survey of Restaurants in the Tamale Metropolis (Articles)

Salam Abubakari, Karim Ankrah Mohammed, Ibrahim Nshinmi Iddrisu

Open Access Library Journal Vol.6 No.12，December 27, 2019

DOI: 10.4236/oalib.1105967 3,141 Downloads 10,771 Views Citations
Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers (Articles)

Marcus Caster

Open Journal of Business and Management Vol.8 No.3，May 19, 2020

DOI: 10.4236/ojbm.2020.83075 682 Downloads 1,920 Views Citations
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City (Articles)

Mylene M. Turco, Roel D. Juevesa, Arvin T. Galigao

Open Journal of Business and Management Vol.9 No.1，January 29, 2021

DOI: 10.4236/ojbm.2021.91025 4,293 Downloads 23,920 Views Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1，February 3, 2021

DOI: 10.4236/jssm.2021.141002 714 Downloads 2,684 Views Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria (Articles)

Yakubu Yari Kate Dazagbyilo, Shuiping Shang, Obodo Chidiebube Emmanuel, Kalissa Fatoumata Kir

Open Journal of Business and Management Vol.9 No.5，September 14, 2021

DOI: 10.4236/ojbm.2021.95124 787 Downloads 4,518 Views Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch) (Articles)

Jones Kampinda Sambaombe, Jackson Phiri

Open Journal of Business and Management Vol.10 No.1，January 20, 2022

DOI: 10.4236/ojbm.2022.101022 731 Downloads 7,297 Views Citations
Study on Impact Factors of China B & B Customer Satisfaction (Articles)

Heng Gao, Xiaoping Tan

American Journal of Industrial and Business Management Vol.12 No.3，March 23, 2022

DOI: 10.4236/ajibm.2022.123017 376 Downloads 1,373 Views Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example (Articles)

Chen Liang, Chenggang Li

Journal of Service Science and Management Vol.16 No.1，February 9, 2023

DOI: 10.4236/jssm.2023.161002 434 Downloads 3,470 Views Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China (Articles)

Zhide Luo, Ador G. Paulino

Journal of Service Science and Management Vol.16 No.3，May 5, 2023

DOI: 10.4236/jssm.2023.163011 273 Downloads 1,588 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3，May 31, 2023

DOI: 10.4236/ojbm.2023.113069 807 Downloads 4,966 Views Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services (Articles)

Md. Kamal Uddin, Shelina Nasrin

Open Journal of Business and Management Vol.11 No.5，September 27, 2023

DOI: 10.4236/ojbm.2023.115138 316 Downloads 1,606 Views Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited (Articles)

Mwambo Shabongo, Jackson Phiri

Open Journal of Business and Management Vol.12 No.2，March 28, 2024

DOI: 10.4236/ojbm.2024.122059 249 Downloads 1,327 Views Citations
Exploring Project Managers’ Influence on Client Satisfaction: The UBA Nigeria Perspective (Articles)

Oyekunle David, Tumini Inoma Abbey, Florence Ibeh

Open Journal of Business and Management Vol.12 No.3，May 31, 2024

DOI: 10.4236/ojbm.2024.123100 113 Downloads 419 Views Citations
Evaluation of the Role of Artificial Intelligence on Customer Satisfaction as a Competitive Advantage in the Hospitality Industry in the United States (Articles)

Muntathir Abufawr, Ashraf Alawami, Meshari Attar, Ahmad Ghazi Obaid, Majed Alharbi, Mohammed Alawami, Hashimyah Alawami, Boudjedra Baha Eddine, Boudjedra Mohammed Lamine, Haidar Alzoori, Sajjad Abosaif, Ghassan Bahir, Hassan Alfahke

Technology and Investment Vol.15 No.3，July 10, 2024

DOI: 10.4236/ti.2024.153008 382 Downloads 2,737 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2，March 13, 2025

DOI: 10.4236/ojbm.2025.132056 35 Downloads 215 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3，May 14, 2025

DOI: 10.4236/ojbm.2025.133085 47 Downloads 208 Views Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis (Articles)

Yoganandham Govindharaj, Elanchezhian Govindasamy, Govindaraj Arumugam

Journal of Human Resource and Sustainability Studies Vol.9 No.1，March 19, 2021

DOI: 10.4236/jhrss.2021.91009 501 Downloads 2,308 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,084 Downloads 12,217 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,384 Downloads 12,770 Views Citations

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