Firm to Customer Strategy - Articles - Scientific Research Publishing

An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,064 Downloads 3,352 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,523 Downloads 14,495 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,409 Downloads 15,980 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 269 Downloads 1,723 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 491 Downloads 4,491 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 174 Downloads 1,414 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 103 Downloads 934 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 54 Downloads 356 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 341 Downloads 3,908 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5，November 25, 2011

DOI: 10.4236/me.2011.25096 5,919 Downloads 10,217 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,883 Downloads 16,707 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,883 Downloads 10,083 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,347 Downloads 3,968 Views Citations
An Analysis of the Growth Trajectory of Monsanto (Articles)

Rafaela Di Sabato Guerrante, Adelaide Maria de Souza Antunes, Nei Pereira Jr.

iBusiness Vol.2 No.3，September 30, 2010

DOI: 10.4236/ib.2010.23028 7,100 Downloads 12,728 Views Citations
Characterizing and Modeling the Structure of Competition Networks (Articles)

Bo Yang, Hecheng Wang

Journal of Service Science and Management Vol.4 No.1，March 8, 2011

DOI: 10.4236/jssm.2011.41002 6,869 Downloads 11,289 Views Citations
The Distribution of the Value of the Firm and Stochastic Interest Rates (Articles)

S. Lakshmivarahan, Shengguang Qian, Duane Stock

Journal of Mathematical Finance Vol.2 No.1，February 28, 2012

DOI: 10.4236/jmf.2012.21009 4,432 Downloads 8,316 Views Citations
Organizational Structure: Influencing Factors and Impact on a Firm (Articles)

Quangyen Tran, Yezhuang Tian

American Journal of Industrial and Business Management Vol.3 No.2，April 25, 2013

DOI: 10.4236/ajibm.2013.32028 75,118 Downloads 111,712 Views Citations
The Research Review of Accounting Firm Transformation (Articles)

Zhaoyang Wang

iBusiness Vol.5 No.3B，November 8, 2013

DOI: 10.4236/ib.2013.53B029 4,813 Downloads 7,089 Views Citations
Managerial Power, Capital Structure and Firm Value (Articles)

Chunlong Zhang, Guoliang Zhang

Open Journal of Social Sciences Vol.2 No.12，December 31, 2014

DOI: 10.4236/jss.2014.212019 9,048 Downloads 11,101 Views Citations
Knowledge Transfer in Firms under the Promotion of Dynamic Capability Research (Articles)

Pengyu Jiang

Modern Economy Vol.6 No.9，September 11, 2015

DOI: 10.4236/me.2015.69091 4,763 Downloads 5,712 Views Citations

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