Login
Login
切换导航
Home
Articles
Journals
Books
News
About
Services
Submit
Home
Journal
Articles
Journals A-Z
Browse Subjects
Biomedical & Life Sci.
Business & Economics
Chemistry & Materials Sci.
Computer Sci. & Commun.
Earth & Environmental Sci.
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sci. & Humanities
Browse Subjects
Biomedical & Life Sciences
Business & Economics
Chemistry & Materials Science
Computer Science & Communications
Earth & Environmental Sciences
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sciences & Humanities
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Complete Matching
Editorial Board
Show/Hide Options
Show/Hide Options
All
Title
Abstract
Keywords
DOI
Author
Journal
Affiliation
ISSN
Subject
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
868
Downloads
2,734
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,214
Downloads
12,529
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
907
Downloads
11,242
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
160
Downloads
1,160
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
105
Downloads
613
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,739
Downloads
9,768
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,626
Downloads
15,669
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,593
Downloads
9,293
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,391
Downloads
7,629
Views
Citations
On the Value Connotation of MOOC and Value Orientation of Development of Chinese MOOC
(Articles)
Zhaoyang Xu
Open Journal of Social Sciences
Vol.4 No.1
,January 14, 2016
DOI:
10.4236/jss.2016.41002
2,681
Downloads
3,476
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,342
Downloads
10,120
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,082
Downloads
13,904
Views
Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,069
Downloads
7,169
Views
Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
(Articles)
Guenka Petrova
,
Nikolay Mateev
,
Dimitar Barumov
,
Lily Peikova
,
Maria Dimitrova
,
Manoela Manova
Modern Economy
Vol.4 No.9
,September 5, 2013
DOI:
10.4236/me.2013.49060
3,904
Downloads
6,217
Views
Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit
(Articles)
Anne-Maarit Majanoja
,
Michael C. Loney
,
Björn Wörlund
,
Linnéa Linko
,
Ville Leppänen
American Journal of Industrial and Business Management
Vol.4 No.8
,August 25, 2014
DOI:
10.4236/ajibm.2014.48050
5,314
Downloads
7,060
Views
Citations
Determinants of Online Banking Adoption among Ghanaian University Students
(Articles)
Benjamin B. Angenu
,
Fedelis Quansah
,
Abednego F. Okoe
Journal of Service Science and Management
Vol.8 No.2
,April 1, 2015
DOI:
10.4236/jssm.2015.82020
4,042
Downloads
5,672
Views
Citations
Airport Management—Value of Customer Display Systems
(Articles)
Adam Marks
,
Maytha AL-Ali
,
Kees Rietsema
Intelligent Information Management
Vol.7 No.5
,September 23, 2015
DOI:
10.4236/iim.2015.75021
6,643
Downloads
7,785
Views
Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China
(Articles)
Junwu Chai
,
Pengfei Chang
,
Zhenhua Wang
,
Yaw Brew
American Journal of Industrial and Business Management
Vol.5 No.10
,October 27, 2015
DOI:
10.4236/ajibm.2015.510061
4,086
Downloads
6,876
Views
Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree
(Articles)
Haiying Ma
American Journal of Industrial and Business Management
Vol.5 No.12
,December 24, 2015
DOI:
10.4236/ajibm.2015.512078
5,561
Downloads
6,896
Views
Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty
(Articles)
Shupan Wang
,
Jinhua Tong
,
Danting Zhou
Open Journal of Business and Management
Vol.4 No.1
,January 25, 2016
DOI:
10.4236/ojbm.2016.41016
4,618
Downloads
6,310
Views
Citations
<
...
2
3
4
...
>
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Free SCIRP Newsletters
Home
Journals A-Z
Subject
Books
Sitemap
Contact Us
About SCIRP
Publication Fees
For Authors
Peer-Review Issues
Special Issues
News
Service
Manuscript Tracking System
Subscription
Translation & Proofreading
FAQ
Volume & Issue
Policies
Open Access
Publication Ethics
Preservation
Retraction
Privacy Policy
Copyright © 2006-2024 Scientific Research Publishing Inc. All Rights Reserved.
Top