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Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
886
Downloads
2,772
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,238
Downloads
12,637
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
945
Downloads
11,443
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
162
Downloads
1,187
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
116
Downloads
735
Views
Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
21
Downloads
91
Views
Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact
(Articles)
Daissy Moya Sanchez
,
Ramon Martin Guart
,
Andrea Ramírez Moya
,
Joaquim Majó Fernández
Open Journal of Social Sciences
Vol.12 No.6
,June 21, 2024
DOI:
10.4236/jss.2024.126014
7
Downloads
40
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,765
Downloads
9,809
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,651
Downloads
15,761
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,609
Downloads
9,340
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,245
Downloads
3,493
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,417
Downloads
7,729
Views
Citations
Scaling Laws for Plasma Focus Machines from Numerical Experiments
(Articles)
S. H. SAW
,
S. LEE
Energy and Power Engineering
Vol.2 No.1
,March 1, 2010
DOI:
10.4236/epe.2010.21010
6,462
Downloads
11,247
Views
Citations
Doing Care with Integrity and Emotional Sensibility—Reciprocal Encounters in Psychiatric Community Care of Older People with Mental Health Problems
(Articles)
Lis Bodil Karlsson
,
Elisabeth Rydwik
Sociology Mind
Vol.3 No.2
,April 29, 2013
DOI:
10.4236/sm.2013.32025
5,110
Downloads
7,755
Views
Citations
Coping Strategies and Self-Efficacy for Diabetes Management in Older Mexican Adults
(Articles)
Mónica Hattori-Hara
,
Ana Luisa González-Celis
Psychology
Vol.4 No.6A
,June 24, 2013
DOI:
10.4236/psych.2013.46A1006
4,743
Downloads
7,205
Views
Citations
This article belongs to the Special Issue on
Medical Psychology
Perceptions and barriers that influence the ability to provide appropriate incontinence care in nursing home residents: Statements from nursing staff
(Articles)
Liv Heidi Skotnes
,
Ove Hellzen
,
Esther Kuhry
Open Journal of Nursing
Vol.3 No.6
,October 24, 2013
DOI:
10.4236/ojn.2013.36059
5,330
Downloads
8,177
Views
Citations
Criticise Your Working Conditions! —Focus Group Interviews on Sensitive Topics
(Articles)
Rasmus Antoft
,
Anders Petersen
Advances in Applied Sociology
Vol.4 No.3
,March 25, 2014
DOI:
10.4236/aasoci.2014.43014
5,056
Downloads
7,893
Views
Citations
Efficient Compressive Multi-Focus Image Fusion
(Articles)
Chao Yang
,
Bin Yang
Journal of Computer and Communications
Vol.2 No.9
,July 11, 2014
DOI:
10.4236/jcc.2014.29011
4,087
Downloads
5,142
Views
Citations
Identifying and Prioritizing the Research Needs Related to Mental Health in Gaza Strip, Palestine
(Articles)
Nasser Ibrahim Abu-El-Noor
,
Yousef Ibrahim Aljeesh
Open Journal of Psychiatry
Vol.5 No.1
,December 23, 2014
DOI:
10.4236/ojpsych.2015.51003
3,585
Downloads
4,594
Views
Citations
An Assessment of Association between Neighborhood Socioeconomic Status and Infant Mortality in High Focus States in India
(Articles)
Ashish Kumar Gupta
,
Laishram Ladusingh
Health
Vol.8 No.7
,May 11, 2016
DOI:
10.4236/health.2016.87066
2,452
Downloads
3,660
Views
Citations
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