Customer Delight - Articles - Scientific Research Publishing

Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 479 Downloads 4,311 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 172 Downloads 1,346 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 101 Downloads 912 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 54 Downloads 327 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 322 Downloads 3,557 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5，November 25, 2011

DOI: 10.4236/me.2011.25096 5,917 Downloads 10,211 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,882 Downloads 16,694 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,875 Downloads 10,063 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,345 Downloads 3,958 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2，March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,643 Downloads 8,979 Views Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction (Articles)

Gandolfo Dominici

Journal of Service Science and Management Vol.1 No.3，December 30, 2008

DOI: 10.4236/jssm.2008.13027 5,486 Downloads 10,483 Views Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services (Articles)

Jue CHEN, Yunhong HAO

Journal of Service Science and Management Vol.2 No.4，December 14, 2009

DOI: 10.4236/jssm.2009.24030 8,258 Downloads 14,338 Views Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service (Articles)

Haiqing Hu, Jianyuan Yan

iBusiness Vol.4 No.1，March 31, 2012

DOI: 10.4236/ib.2012.41008 4,161 Downloads 7,432 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9，September 5, 2013

DOI: 10.4236/me.2013.49060 4,042 Downloads 6,540 Views Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit (Articles)

Anne-Maarit Majanoja, Michael C. Loney, Björn Wörlund, Linnéa Linko, Ville Leppänen

American Journal of Industrial and Business Management Vol.4 No.8，August 25, 2014

DOI: 10.4236/ajibm.2014.48050 5,478 Downloads 7,477 Views Citations
Determinants of Online Banking Adoption among Ghanaian University Students (Articles)

Benjamin B. Angenu, Fedelis Quansah, Abednego F. Okoe

Journal of Service Science and Management Vol.8 No.2，April 1, 2015

DOI: 10.4236/jssm.2015.82020 4,138 Downloads 6,124 Views Citations
A Comparative Study of Competitive Brand Based on Customer-Perceived Value—Evidences from IAT (Articles)

Yaozhong Liu, Qifeng Sun

Open Journal of Social Sciences Vol.3 No.7，July 24, 2015

DOI: 10.4236/jss.2015.37040 4,665 Downloads 7,779 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5，September 23, 2015

DOI: 10.4236/iim.2015.75021 6,770 Downloads 8,188 Views Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10，October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,275 Downloads 7,771 Views Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree (Articles)

Haiying Ma

American Journal of Industrial and Business Management Vol.5 No.12，December 24, 2015

DOI: 10.4236/ajibm.2015.512078 5,674 Downloads 7,299 Views Citations

<123 ...>

	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies