Service Management - Articles - Scientific Research Publishing

The Construction of Human Resource Management Cloud Service Platform (Articles)

Liangtie Dai, Yang He, Guangdong Xing

Intelligent Information Management Vol.7 No.1，January 9, 2015

DOI: 10.4236/iim.2015.71001 4,917 Downloads 7,284 Views Citations
Modern Bureautration Models (Articles)

H. A. Jamaluddin

Open Journal of Social Sciences Vol.6 No.10，October 18, 2018

DOI: 10.4236/jss.2018.610003 943 Downloads 1,603 Views Citations
Smart City as a Service System: A Framework to Improve Smart Service Management (Articles)

Francesco Polese, Antonio Botti, Antonella Monda, Mara Grimaldi

Journal of Service Science and Management Vol.12 No.1，December 29, 2018

DOI: 10.4236/jssm.2019.121001 2,291 Downloads 5,697 Views Citations
This article belongs to the Special Issue on Business Models in Service Ecosystem Perspective
Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry (Articles)

Andrea Bonaccorsi, Gionata Carmignani, Francesco Zammori

Journal of Service Science and Management Vol.4 No.4，December 7, 2011

DOI: 10.4236/jssm.2011.44048 18,491 Downloads 36,502 Views Citations
Logistics and Supply Chain Management: An Area with a Strategic Service Perspective (Articles)

José Crespo de Carvalho, João Vilas-Boas, Henrique O’ Neill

American Journal of Industrial and Business Management Vol.4 No.1，January 23, 2014

DOI: 10.4236/ajibm.2014.41005 9,292 Downloads 17,559 Views Citations
Operations & Maintenance Business Model Transformation—Multiple Case Studies (Articles)

Harri Hyvönen

Modern Economy Vol.5 No.13，December 4, 2014

DOI: 10.4236/me.2014.513108 3,475 Downloads 4,651 Views Citations
Perceptions of Pre-Service Teachers’ of Atatürk Teacher Training Academy regarding Classroom Management (Articles)

Seçil Güneyhanli, Egemen Kemal Algan, Çağda Kivanç Çağanağa

Open Access Library Journal Vol.4 No.9，September 27, 2017

DOI: 10.4236/oalib.1103918 907 Downloads 2,062 Views Citations
Research on the Management Mechanism of Enterprise Service Innovation (Articles)

Wu Zhao, Hui Ma

American Journal of Industrial and Business Management Vol.7 No.12，December 28, 2017

DOI: 10.4236/ajibm.2017.712095 1,279 Downloads 3,450 Views Citations
The Impact of Knowledge Management on Service Quality: The Mediating Role of Organization Learning (Applied Study: Alexandria Water Company) (Articles)

Mohamed Ahmed Aly Saied, Mohammed Wahba, Alaa Abdel-Wahed Abdel-Bary, Abdel-Nasser Ghanem

Open Access Library Journal Vol.8 No.7，July 29, 2021

DOI: 10.4236/oalib.1107683 346 Downloads 1,905 Views Citations
Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe (Articles)

John Promise Chiparo, Marian Tukuta, Michael Musanzikwa

Journal of Transportation Technologies Vol.12 No.2，March 4, 2022

DOI: 10.4236/jtts.2022.122010 468 Downloads 3,500 Views Citations
Study of Patient Satisfaction in the Outpatient Department in a Private Clinic (Articles)

Julls Celestin Apouakone, Euloge Mfopou Yiagnigni, Rao Divya, N. Shalini, H. K. Mamatha

Journal of Service Science and Management Vol.18 No.2，April 21, 2025

DOI: 10.4236/jssm.2025.182011 24 Downloads 203 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4，December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,488 Downloads 16,073 Views Citations
Lean Practice Case for Improving Service Operations of Donuts Company (Articles)

Song-Kyoo Kim

Journal of Service Science and Management Vol.6 No.3，August 6, 2013

DOI: 10.4236/jssm.2013.63026 7,786 Downloads 12,019 Views Citations
ERP System Implementation Based SOA under SaaS Model (Articles)

Danyang Zhao, Feng Ye

American Journal of Industrial and Business Management Vol.4 No.7，July 9, 2014

DOI: 10.4236/ajibm.2014.47043 4,769 Downloads 6,856 Views Citations
Risk Management of IT Service Management Project Implementation with Killer Assumptions (Articles)

Jiangping Wan, Lianyu Liang

Technology and Investment Vol.3 No.1，February 24, 2012

DOI: 10.4236/ti.2012.31007 7,367 Downloads 13,457 Views Citations
Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement (Articles)

Merat Ziyarazavi, Christer Magnusson, Torbjorn Tergesten

Journal of Service Science and Management Vol.5 No.4，December 26, 2012

DOI: 10.4236/jssm.2012.54038 4,136 Downloads 7,270 Views Citations
From Theory to Practice—When and How to Implement Service Value Agreement (Articles)

Merat Ziyarazavi, Christer Magnusson

Journal of Service Science and Management Vol.6 No.1，March 28, 2013

DOI: 10.4236/jssm.2013.61013 4,055 Downloads 6,989 Views Citations
Impact of Healthcare Management and Control on Service Delivery, a Case of Oklahoma Healthcare Facilities (Articles)

Bani Ahmad Amer

Open Journal of Nursing Vol.11 No.6，June 11, 2021

DOI: 10.4236/ojn.2021.116037 505 Downloads 4,236 Views Citations
SOA Based Municipal Information Management Basic Platform (Articles)

Wen ZENG, Jianjun LV, Xincai WU

Journal of Geographic Information System Vol.1 No.1，September 8, 2009

DOI: 10.4236/jgis.2009.11002 6,122 Downloads 10,521 Views Citations
BPM Architecture Design Based on Cloud Computing (Articles)

Zhenyu Fang, Changqing Yin

Intelligent Information Management Vol.2 No.5，June 1, 2010

DOI: 10.4236/iim.2010.25039 11,568 Downloads 21,073 Views Citations

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