Customer Switching Behavior - Articles - Scientific Research Publishing

Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4，November 14, 2016

DOI: 10.4236/ib.2016.84008 2,118 Downloads 4,673 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2，February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,336 Downloads 21,522 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,854 Downloads 9,993 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,584 Downloads 3,831 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 3,957 Downloads 11,190 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4，December 20, 2013

DOI: 10.4236/ib.2013.54020 7,153 Downloads 11,364 Views Citations
The Influence of Market Dynamics on Switching Intention in the Mobile Telecommunication Industry in Ghana: Exploring the Mediating Role of Competitive Intensity (Articles)

Francis Osei, George Ofori, Alfred Owusu, Joyce Dankwah Owusu

Open Journal of Business and Management Vol.12 No.4，July 24, 2024

DOI: 10.4236/ojbm.2024.124136 94 Downloads 408 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 95 Downloads 856 Views Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings (Articles)

A. Tope-Oke, C. A. Afolalu, O. Omofade

Journal of Computer and Communications Vol.7 No.5，May 31, 2019

DOI: 10.4236/jcc.2019.75004 1,042 Downloads 4,925 Views Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6，June 10, 2020

DOI: 10.4236/ajibm.2020.106074 581 Downloads 1,716 Views Citations
The Impact of Value Perception on Luxury Brand Consumption (Articles)

Marwa Elgebali, Rawia Zaazou

Open Journal of Business and Management Vol.11 No.5，September 18, 2023

DOI: 10.4236/ojbm.2023.115126 592 Downloads 4,902 Views Citations
Supply Chain Financial Transshipment Strategy When Customers Switching (Articles)

Sijia Chen, Zhenzhong Guan, Xiaoli Li

Journal of Mathematical Finance Vol.12 No.1，February 22, 2022

DOI: 10.4236/jmf.2022.121014 259 Downloads 919 Views Citations
Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market (Articles)

Yong Zhang, Xi Chen, Yuhong Zhao, Qiong Yao

Journal of Service Science and Management Vol.7 No.4，August 13, 2014

DOI: 10.4236/jssm.2014.74024 4,693 Downloads 6,583 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2，April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,096 Downloads 2,692 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4，December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,647 Downloads 10,615 Views Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community (Articles)

Hai Hu, Dongpu Li

Open Journal of Business and Management Vol.7 No.1，January 3, 2019

DOI: 10.4236/ojbm.2019.71010 1,054 Downloads 2,003 Views Citations
The Impact of Customer Perceived Value of Contemporary Art Jewelry on Purchase Behavior: A Case of Beijing, China (Articles)

Hongyu Chen, Manoch Prompanyo

Modern Economy Vol.12 No.6，June 24, 2021

DOI: 10.4236/me.2021.126056 663 Downloads 2,403 Views Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay) (Articles)

Md. Estiak Ibne Monjur, Abu Hurira Rifat, Md. Rasidul Islam, Md. Ratan Bhuiyan

Open Journal of Business and Management Vol.11 No.5，September 21, 2023

DOI: 10.4236/ojbm.2023.115132 837 Downloads 5,558 Views Citations
Perception and Preferences of Consumers in the Retail Sector: A Case Study in the City of Loja-Ecuador (Articles)

Max Boada, Maria Boada, Francisco Morocho

Open Journal of Business and Management Vol.11 No.3，May 31, 2023

DOI: 10.4236/ojbm.2023.113074 370 Downloads 2,980 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11，November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 212 Downloads 803 Views Citations

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