Customer Experience Management - Articles - Scientific Research Publishing

Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4，April 28, 2017

DOI: 10.4236/ajibm.2017.74034 3,726 Downloads 9,361 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,684 Downloads 6,733 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 724 Downloads 4,032 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 95 Downloads 859 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,867 Downloads 16,623 Views Citations
Systematic Literature Review on Product and Customer Centricity, Customer Experience, and Loyalty (Articles)

Jairo da Silva Muniz Sobrinho, Murillo de Oliveira Dias, Guilherme Vieira Marcolino, Poliano Bastos da Cruz

Open Journal of Business and Management Vol.13 No.2，March 11, 2025

DOI: 10.4236/ojbm.2025.132049 59 Downloads 374 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2，March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,622 Downloads 8,870 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6，August 22, 2019

DOI: 10.4236/tel.2019.96123 1,029 Downloads 2,811 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 252 Downloads 1,636 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,331 Downloads 3,912 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5，September 23, 2015

DOI: 10.4236/iim.2015.75021 6,761 Downloads 8,142 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8，July 26, 2016

DOI: 10.4236/me.2016.78087 3,621 Downloads 7,714 Views Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection (Articles)

Santi Novani, Kyoichi Kijima

Journal of Service Science and Management Vol.5 No.1，March 28, 2012

DOI: 10.4236/jssm.2012.51013 7,380 Downloads 14,792 Views Citations
Governance in the Field of Public and Gender Policies (Articles)

David Pérez-Jorge, Yolanda Márquez Domínguez, Milagros de la Rosa Hormiga, Lara Pérez Martín, María Sandra Marrero Morales

Sociology Mind Vol.5 No.3，July 8, 2015

DOI: 10.4236/sm.2015.53014 4,646 Downloads 5,897 Views Citations
Policy Indications of International Experience for China’s Emergency Response Mechanism Construction (Articles)

Liyan Liu, Yongping Jing

American Journal of Industrial and Business Management Vol.11 No.8，August 13, 2021

DOI: 10.4236/ajibm.2021.118054 314 Downloads 1,111 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2，February 11, 2025

DOI: 10.4236/jcc.2025.132001 54 Downloads 341 Views Citations
The Effect of Applying Customer Relationship Management in the Higher Educational Sector (Articles)

Nevine Deif, Amr Aly, Sameh Farahat

Open Access Library Journal Vol.6 No.6，June 17, 2019

DOI: 10.4236/oalib.1105436 1,294 Downloads 3,781 Views Citations
The Impacts of Website Characteristics and Customer Participation on Citizenship Behaviors: The Mediating Role of Co-Creation Experience in Virtual Brand Communities (Articles)

Yong Zhang, Lu Chen

Advances in Applied Sociology Vol.7 No.4，April 18, 2017

DOI: 10.4236/aasoci.2017.74009 1,991 Downloads 4,544 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,358 Downloads 12,645 Views Citations
Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4，May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,026 Downloads 21,282 Views Citations

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