Customer Behaviour - Articles - Scientific Research Publishing

The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10，October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,244 Downloads 7,645 Views Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone (Articles)

Frank B. K. Twenefour

Open Journal of Statistics Vol.7 No.4，August 17, 2017

DOI: 10.4236/ojs.2017.74046 2,065 Downloads 8,205 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6，November 24, 2023

DOI: 10.4236/jssm.2023.166036 145 Downloads 641 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2，April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,506 Downloads 11,243 Views Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

American Journal of Industrial and Business Management Vol.9 No.2，February 28, 2019

DOI: 10.4236/ajibm.2019.92026 798 Downloads 3,149 Views Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

Journal of Service Science and Management Vol.12 No.3，March 20, 2019

DOI: 10.4236/jssm.2019.123019 1,330 Downloads 3,049 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 716 Downloads 4,007 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,056 Downloads 3,202 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,673 Downloads 6,636 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 297 Downloads 1,781 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 293 Downloads 1,771 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 357 Downloads 1,922 Views Citations
Congolese People Practices towards Insalubrity in the Mombele District (Articles)

Francy Pembi, Kamuanga Palamba Thomas, Mazyambo Alumbangala Baudouin

Open Journal of Ecology Vol.12 No.2，January 30, 2022

DOI: 10.4236/oje.2022.122008 214 Downloads 855 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,166 Downloads 11,959 Views Citations
Lack of Effect of the 5-HT4 Receptor Ligands RS 67333 and RS 39604 on Murine Agonistic Behaviour (Articles)

Robert Bell, Karl Lynch

Journal of Behavioral and Brain Science Vol.2 No.1，February 29, 2012

DOI: 10.4236/jbbs.2012.21004 5,561 Downloads 9,660 Views Citations
Simulation and Experimental Data of P-E Hysteresis Loop in BNT and BKT (Articles)

Natheer B. Mahmood, Emad K. Al-Shakarchi

Journal of Modern Physics Vol.8 No.5，April 30, 2017

DOI: 10.4236/jmp.2017.85053 4,097 Downloads 10,259 Views Citations
This article belongs to the Special Issue on Solid State Physics Research
A Study of Flu Epidemics in Portugal (Articles)

Edgar Pereira, Cecília Rosa

Open Journal of Social Sciences Vol.7 No.10，October 21, 2019

DOI: 10.4236/jss.2019.710015 817 Downloads 2,245 Views Citations
A Framework for Employee Creative and Innovative Behaviour Idea Journey (Articles)

Eleck Shabani Masianoga, Leonard Chakauya

Open Journal of Business and Management Vol.11 No.3，April 28, 2023

DOI: 10.4236/ojbm.2023.113045 203 Downloads 929 Views Citations
Influence of Coaches’ Leadership on Athlete Satisfaction in Ashanti Region of Ghana (Articles)

Richard Samuel Kwadwo Abieraba, Daniel Apaak, Christopher Akubah

Open Journal of Leadership Vol.14 No.1，March 4, 2025

DOI: 10.4236/ojl.2025.141005 47 Downloads 167 Views Citations
The Influence of Team Demographic Composition on Individual Helping Behavior (Articles)

Igor Kotlyar, Leonard Karakowsky

Psychology Vol.3 No.12，December 17, 2012

DOI: 10.4236/psych.2012.312152 5,750 Downloads 9,405 Views Citations

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