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ISSN
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An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms
(Articles)
B. N. Malar Selvi
,
J. Edwin Thomson
Intelligent Information Management
Vol.8 No.5
,September 30, 2016
DOI:
10.4236/iim.2016.85010
3,142
Downloads
9,480
Views
Citations
Measuring Customer Feedback, Response and Satisfaction
(Articles)
Rebecca Milner
,
Adrian Furnham
Psychology
Vol.8 No.3
,February 14, 2017
DOI:
10.4236/psych.2017.83021
3,736
Downloads
16,242
Views
Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
(Articles)
Farzana Rahman
,
Tanay Datta Chowdhury
,
Tanvir Haque
,
Rezwanur Rahman
,
Aminul Islam
Journal of Transportation Technologies
Vol.7 No.2
,April 12, 2017
DOI:
10.4236/jtts.2017.72008
2,903
Downloads
7,723
Views
Citations
Stimulating Curiosity and Consumer Experience in a Retailer
(Articles)
Silvia Cachero-Martínez
,
Rodolfo Vázquez-Casielles
American Journal of Industrial and Business Management
Vol.7 No.4
,April 28, 2017
DOI:
10.4236/ajibm.2017.74034
3,302
Downloads
8,450
Views
Citations
This article belongs to the Special Issue on
Customer Experience Management
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
(Articles)
Bruce Mwiya
,
Justice Bwalya
,
Beenzu Siachinji
,
Shem Sikombe
,
Hillary Chanda
,
Moffat Chawala
Creative Education
Vol.8 No.7
,June 8, 2017
DOI:
10.4236/ce.2017.87076
3,921
Downloads
11,346
Views
Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community
(Articles)
Shi Zeng
American Journal of Industrial and Business Management
Vol.8 No.6
,June 14, 2018
DOI:
10.4236/ajibm.2018.86099
813
Downloads
2,715
Views
Citations
Customer Concentration and Corporate Violations
(Articles)
Feng Qian
American Journal of Industrial and Business Management
Vol.8 No.11
,November 19, 2018
DOI:
10.4236/ajibm.2018.811144
1,065
Downloads
2,296
Views
Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
(Articles)
Mamoun Akroush
,
Ghazi Samawi
,
Majdy Zuriekat
,
Metri Mdanat
,
Israa Affara
,
Shuhd Dawood
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92021
1,116
Downloads
4,342
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings
(Articles)
A. Tope-Oke
,
C. A. Afolalu
,
O. Omofade
Journal of Computer and Communications
Vol.7 No.5
,May 31, 2019
DOI:
10.4236/jcc.2019.75004
929
Downloads
4,331
Views
Citations
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria
(Articles)
Omoneye O. Olasanmi
American Journal of Industrial and Business Management
Vol.9 No.6
,June 30, 2019
DOI:
10.4236/ajibm.2019.96095
7,247
Downloads
17,695
Views
Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,102
Downloads
6,117
Views
Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment
(Articles)
Hongyu Liu
American Journal of Industrial and Business Management
Vol.10 No.6
,June 10, 2020
DOI:
10.4236/ajibm.2020.106074
488
Downloads
1,486
Views
Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo
(Articles)
Abetare Prebreza
,
Blerona Shala
Open Access Library Journal
Vol.8 No.4
,April 30, 2021
DOI:
10.4236/oalib.1107288
861
Downloads
21,316
Views
Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania
(Articles)
Barnabas Maagi
,
Adam Mwakalobo
Open Journal of Business and Management
Vol.11 No.2
,March 17, 2023
DOI:
10.4236/ojbm.2023.112030
244
Downloads
1,274
Views
Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals
(Articles)
Nduwayo Félicité
,
Maniraho Jules Joseph
,
Habineza Samson
,
Kagayo Asima Sylvie
,
Mbuyu Zaina Marlaine
,
Bashirahishize Firmat
Modern Economy
Vol.14 No.7
,July 14, 2023
DOI:
10.4236/me.2023.147048
65
Downloads
448
Views
Citations
The Impact of Value Perception on Luxury Brand Consumption
(Articles)
Marwa Elgebali
,
Rawia Zaazou
Open Journal of Business and Management
Vol.11 No.5
,September 18, 2023
DOI:
10.4236/ojbm.2023.115126
226
Downloads
1,805
Views
Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation
(Articles)
Mohammed Alzanbagi
Open Journal of Business and Management
Vol.12 No.1
,January 18, 2024
DOI:
10.4236/ojbm.2024.121012
48
Downloads
191
Views
Citations
This article belongs to the Special Issue on
Business Strategy & Development
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,600
Downloads
13,863
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,548
Downloads
42,686
Views
Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method
(Articles)
Mika Yrjölä
Journal of Service Science and Management
Vol.8 No.1
,January 21, 2015
DOI:
10.4236/jssm.2015.81001
4,200
Downloads
6,515
Views
Citations
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