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Journal
Affiliation
ISSN
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Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
,
Torbjorn Tergesten
Journal of Service Science and Management
Vol.5 No.4
,December 26, 2012
DOI:
10.4236/jssm.2012.54038
4,021
Downloads
7,176
Views
Citations
From Theory to Practice—When and How to Implement Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
Journal of Service Science and Management
Vol.6 No.1
,March 28, 2013
DOI:
10.4236/jssm.2013.61013
3,944
Downloads
6,826
Views
Citations
Discussion on Subject Knowledge Service Pattern of Agricultural University Libraries
(Articles)
Linlin Zhang
Journal of Computer and Communications
Vol.4 No.1
,January 26, 2016
DOI:
10.4236/jcc.2016.41004
5,011
Downloads
5,648
Views
Citations
Optimizing a Long-Lived Transaction with Verification Function
(Articles)
Shinji Kikuchi
,
Subhash Bhalla
Journal of Software Engineering and Applications
Vol.12 No.9
,September 24, 2019
DOI:
10.4236/jsea.2019.129021
470
Downloads
1,021
Views
Citations
This article belongs to the Special Issue on
Parallel & Distributed Computing
Case Study on the Lean Six Sigma Management for Information Technology Service Management Project of G Commercial Bank
(Articles)
Yongmei Xu
,
Fan Zhang
,
Xiaowen Ye
Technology and Investment
Vol.4 No.2
,May 24, 2013
DOI:
10.4236/ti.2013.42009
8,243
Downloads
13,500
Views
Citations
Analysis on the Mindbugs in Information Technology Service Management Project Implementation
(Articles)
Jiangping Wan
,
Dan Wan
Technology and Investment
Vol.2 No.3
,August 24, 2011
DOI:
10.4236/ti.2011.23019
7,203
Downloads
11,458
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,049
Downloads
16,544
Views
Citations
Does Perceived Value Mediate the Relationship between Service Traits and Client Satisfaction in the Software-as-a-Service (SaaS)?
(Articles)
J. W. Liu
,
Jamie Y. T. Chang
,
Jacob C. A. Tsai
Open Journal of Social Sciences
Vol.3 No.7
,July 14, 2015
DOI:
10.4236/jss.2015.37026
4,754
Downloads
6,202
Views
Citations
HA-SLA: A Hierarchical Autonomic SLA Model for SLA Monitoring in Cloud Computing
(Articles)
Ahmad Mosallanejad
,
Rodziah Atan
Journal of Software Engineering and Applications
Vol.6 No.3B
,April 11, 2013
DOI:
10.4236/jsea.2013.63B025
3,716
Downloads
6,834
Views
Citations
Operations & Maintenance Business Model Transformation—Multiple Case Studies
(Articles)
Harri Hyvönen
Modern Economy
Vol.5 No.13
,December 4, 2014
DOI:
10.4236/me.2014.513108
3,323
Downloads
4,389
Views
Citations
How Designed Communication Supports New Product & Service Development
(Articles)
Olaf Gaus
,
Bernd Neutschel
,
Matthias G. Raith
,
Sándor Vajna
iBusiness
Vol.5 No.3B
,November 7, 2013
DOI:
10.4236/ib.2013.53B003
4,160
Downloads
5,747
Views
Citations
Research on the Development Strategy of Logistics Firms in China
(Articles)
Lan Wang
Open Journal of Social Sciences
Vol.2 No.9
,September 5, 2014
DOI:
10.4236/jss.2014.29042
7,417
Downloads
9,398
Views
Citations
Maintenance of Municipality Infrastructure: A Case Study on Service Delivery in Limpopo Province at South Africa
(Articles)
Mogooe Malokane Emily
,
Goodwell Muyengwa
American Journal of Operations Research
Vol.11 No.6
,November 3, 2021
DOI:
10.4236/ajor.2021.116019
602
Downloads
6,956
Views
Citations
Current Status of the Use of Cloud Computing in SMEs in the City of Latacunga, Ecuador
(Articles)
Gabriela Cajamarca-Palomo
,
Mauricio Quisimalin-Santamaría
,
Patricio Medina-Chicaiza
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72043
1,072
Downloads
2,614
Views
Citations
Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry
(Articles)
Andrea Bonaccorsi
,
Gionata Carmignani
,
Francesco Zammori
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44048
17,996
Downloads
36,781
Views
Citations
Measuring Service Value Based on Service Semantics
(Articles)
Chao Ma
,
Zhongjie Wang
,
Xiaofei Xu
,
Qian Wu
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61007
4,844
Downloads
7,520
Views
Citations
Information-Intensive Operations-Based Service Process Classification
(Articles)
Githii Michael Wainaina
Journal of Service Science and Management
Vol.15 No.3
,June 28, 2022
DOI:
10.4236/jssm.2022.153012
115
Downloads
733
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
101
Downloads
750
Views
Citations
Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario
(Articles)
Anil Kumar Raghavan Pillai
,
Ashok Kumar Pundir
,
L. Ganapathy
Journal of Software Engineering and Applications
Vol.7 No.6
,May 28, 2014
DOI:
10.4236/jsea.2014.76045
7,438
Downloads
11,055
Views
Citations
This article belongs to the Special Issue on
Software Analysis and Testing
The Role of New Technologies in Value Co-Creation Processes: Healthcare Management and the National Health System as a System of Services
(Articles)
Armando Masucci
,
Antonietta Megaro
,
Carlo Alessandro Sirianni
Journal of Service Science and Management
Vol.14 No.2
,April 28, 2021
DOI:
10.4236/jssm.2021.142012
777
Downloads
2,735
Views
Citations
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