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Analysis on the Mindbugs in Information Technology Service Management Project Implementation

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DOI: 10.4236/ti.2011.23019    6,361 Downloads   9,906 Views   Citations

ABSTRACT

J.N.Warfield identified and classified the mindbugs (cognitive barriers), and put forward the process-based work program of complexity, and argued that the complexity could be managed through design. The eleven kinds of common mindbugs are figured out among the twenty five kinds of mindbugs with questionnaire. The relationship between the six root risk factors of implementation of the information technology service management (ITSM) project and these common mindbugs are also identified. It is found that the influence of mindbugs of habit is most serious in the ITSM project because the implementation of ITSM project would change the original work habits and methods of people. Finally, some recommendations are put forward to mitigate the root risk factors.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

J. Wan and D. Wan, "Analysis on the Mindbugs in Information Technology Service Management Project Implementation," Technology and Investment, Vol. 2 No. 3, 2011, pp. 184-192. doi: 10.4236/ti.2011.23019.

References

[1] J. N. Warfield, “Mentomology: The Identification and Classification of Mindbugs,” September 1995. http://mars.gmu.edu:8080/dspace/bitstream/1920/3199/1/Warfield%20_20_20_A1b.pdf,1995
[2] J. P. Wan, “Research on Software Product Support Structure,” Journal of Software Engineering and Applications, Vol. 2, No. 3, 2009, pp. 174-194. doi:10.4236/jsea.2009.23025
[3] J. van Bon, M. Picper and A. der Veen, “Foundations of IT Service Managementbased on ITIL,” Van Haren Publishing, Zaltbommel, 2005.
[4] W. G. Tan and A. Cater-Stel, “Implementing IT Service Management: A Case Study Focusing on Critical Success Factors,” Journal of Computer Information Systems, Vol. 50, No. 2, 2009, pp. 1-12.
[5] J. P. Wan, H. Zhang and D. Wan, “Evaluation on Information Technology Service Management Process with AHP,” Technology and Investment, Vol. 2, No. 1, 2011, pp. 38-46. doi:10.4236/ti.2011.21005
[6] J. P. Wan, S. Q. Zhu and Y. F. Wang, “Empirical Analysis on Risk Factors of IT Service Management Project Implementation,” IEEE International Conference on Wireless Communications, Networking and Mobile Computing, Dalian, 14-16 October 2008, pp. 1-4.

  
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