Customer Satisfaction - Articles - Scientific Research Publishing

An Examination of the Effects of Competitive Strategies on Customer Satisfaction in the Zambian Telecommunication Industry (Articles)

Maximo Mutemba, Terence Malama

American Journal of Industrial and Business Management Vol.14 No.7，July 31, 2024

DOI: 10.4236/ajibm.2024.147052 130 Downloads 677 Views Citations
Impact of Digitalization on Serbian Banking: Social Factors and Customer Satisfaction (Articles)

Kristina Maksic, Petros Golitsis, Ljubomir Radev, Pavlos Gkasis

Theoretical Economics Letters Vol.14 No.5，October 31, 2024

DOI: 10.4236/tel.2024.145100 72 Downloads 477 Views Citations
An Examination of How Social Media Participation and Customer Satisfaction Affect the Likelihood that a Business Will Make Another Transaction in the Hospitality Sector (Articles)

Tughlok Talukder, Seaam Bin Masud, Md. Rashel Miah, Ashrafuzzaman Hera, Md. Omar Faruque

Open Access Library Journal Vol.12 No.1，January 27, 2025

DOI: 10.4236/oalib.1112802 65 Downloads 588 Views Citations
Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.3，May 23, 2013

DOI: 10.4236/ajor.2013.33031 4,327 Downloads 6,659 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1，January 10, 2018

DOI: 10.4236/jss.2018.61003 1,406 Downloads 4,658 Views Citations
This article belongs to the Special Issue on Public Management
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1，February 25, 2011

DOI: 10.4236/ti.2011.21005 9,188 Downloads 16,651 Views Citations
Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.4，July 12, 2013

DOI: 10.4236/ajor.2013.34037 5,160 Downloads 8,840 Views Citations
Influencing Factors on Tourists’ Purchase Intention for Intangible Cultural Heritage Souvenir: A Case of Wangkui Shadow Souvenir (Articles)

Haiying Liu, Chanchai Bunchapatanasakda, Chuantong Zhang, Shujuan Zhao, Dan Wang

Modern Economy Vol.10 No.11，November 21, 2019

DOI: 10.4236/me.2019.1011142 1,486 Downloads 2,722 Views Citations
Analysis of Influence of Price to Customer Satisfaction Based on the Prediction Models (Articles)

Kazuhiro Esaki

Intelligent Information Management Vol.5 No.3，May 24, 2013

DOI: 10.4236/iim.2013.53010 7,475 Downloads 15,509 Views Citations
The Role of Sustainability and Innovation in Small Business Transformation in Saudi Arabia (Articles)

Nabil Tarifi

American Journal of Industrial and Business Management Vol.14 No.4，April 24, 2024

DOI: 10.4236/ajibm.2024.144025 207 Downloads 981 Views Citations
This article belongs to the Special Issue on Business, Management and Strategy
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,057 Downloads 3,212 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,684 Downloads 6,733 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 296 Downloads 1,783 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 369 Downloads 1,970 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 8,959 Downloads 16,543 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A，October 24, 2013

DOI: 10.4236/eng.2013.510A006 3,855 Downloads 5,840 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10，October 27, 2015

DOI: 10.4236/jss.2015.310021 4,570 Downloads 6,250 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,584 Downloads 3,833 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 906 Downloads 1,992 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 252 Downloads 1,636 Views Citations

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