G. S. Sureshchandar, C. Rajendran and R. N. Anantharaman, “A Conceptual Model for Total Quality Management in Service Organizations,” Total Quality Management, Vol. 12, No. 3, 2001, pp. 343-363. doi:10.1080/09544120120034492

has been cited by the following article:

• TITLE: Cost Deployment Tool for Technological Innovation of World Class Manufacturing

  AUTHORS: Luan Carlos Santos Silva, João Luiz Kovaleski, Silvia Gaia, Manon Garcia, Pedro Paulo de Andrade Júnior

  KEYWORDS: Cost Deployment; Technological Innovation; World Class Manufacturing; Fiat Group Automobile Production Systems

  JOURNAL NAME: Journal of Transportation Technologies, Vol.3 No.1, January 23, 2013

  ABSTRACT: This article brings a discussion about using the Cost Deployment methodology for technological innovation in the World Class Manufacturing (WCM) systems at Fiat Group Automobiles Production System (FAPS). It aims to show how this tool acts in the technical pillars of the WCM, and its proper use as an alternative to innovate in production processes, achieving a drastic reduction in wastes and cost optimization during specific activities in production systems. The Cost Deployment builds a distinctive transversal method of WCM which helps to promote and provide extremely effectiveness in the activation of more specific methods that have been tried successfully in the Japanese manufacturing improvements. It also allows to link the operational performances, usually measured with indicators such as efficiency, providing number of defects, hours of desaturation. The used methodology was based on a literature review about the proposed topic. It ends up finding that the Cost Deployment tool is one of the most sophisticated technological innovations existing for the production systems of the World Class Manufacturing.